DaJah Gallemore
GEICO
Macon,United States
7
years of professional experience
Dedicated Customer Service Representative with over 5 years in high-volume environments. Skilled in communication and problem-solving, consistently delivering customer satisfaction and fostering positive experiences. Effectively navigates challenging situations with professionalism and empathy, ready to contribute expertise to enhance service quality.
Work History
EGA Associate
1 Year 10 Months- Handle a high volume of inbound calls assisting policyholders with glass damage claims and emergency roadside service requests.
- Navigate multiple software applications simultaneously to manage claims, dispatch services, and update customer accounts.
- Meet performance metrics related to call quality, productivity, accuracy, and customer experience.
- Resolve customer concerns and de-escalate challenging situations while maintaining high customer satisfaction standards.
- Verify insurance coverage, policy details, and eligibility for roadside and glass claim services.
- Collaborate with service providers, tow companies, and repair facilities to ensure efficient resolution of customer needs.
Customer Service Representative
2 Years 1 Month- Engage with customers via phone & email, effectively addressing inquiries and providing solutions resulting in %87 increase in customer service ratings.
- Train new employees on Korber software by entering customer data and organizing customer interaction logs using Lineage Link & Salesforce.
- Responsible for managing the accuracy of the facility billing while tracking and maintaining the total accounts receivable for the company.
Shipping and Receiving Clerk
3 Years 1 Month- Maintained accurate inventory records, improving order fulfillment rate by 10%.
- Collaborated with suppliers to resolve shipping discrepancies, achieving annual cost savings of $10,000.
- Processed 300+ incoming shipments weekly, verifying contents against associated records.
Education
Skills
Financial Analysis
Regulatory Compliance
Data Management
Customer relationship management
Analysis Skills
Microsoft Excel
Microsoft Office
Microsoft Word
Windows
Software navigation
Customer Service
Strategy development
Communication Skills
Personal Information
Timeline
EGA Associate
GEICO
10.2024 - CurrentRead More
Customer Service Representative
Lineage Logistics
08.2022 - 09.2024Read More
Shipping and Receiving Clerk
Dixon Ticonderoga
07.2019 - 08.2022Read More
Southwest High School
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Central Georgia Technical College
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