D’Ajah Gardner

• Interacted with and engaged youth members, teaching them healthy habits and coping mechanisms
• Helped kids and teens with homework, quizzed them on material before tests, and signed off on their work
• Assisted patients in dealing with the realities of [Type] diagnoses and coping skills development
• Helped clients transition smoothly by encouraging and reassuring them throughout the process
• Demonstrated a positive influence on children by acting appropriately, being respectful of others, and actively listening
• Assessed student issues such as depression, anxiety, and physical abuse to resolve conflicts between students, peers, and teachers
• Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.

• Provide hands-on care to patients on the behavioral health unit under supervision of licensed staff.
• Monitor and report changes in patient condition to nursing staff.
• Conduct routine patient checks (such as 15-minute safety checks) and safety companion services.
• Assist with activities of daily living — such as helping patients with hygiene and mobility.
• Take and record vital signs and other basic data as required.

Communication & Documentation

• Serve as a liaison between patients and nurses/healthcare team to communicate relevant changes in behavior or needs.
• Document care accurately and promptly in patient records according to policy.

Safety & Observation

• Perform patient rounding and observation duties that support a safe care environment.
• May provide patient companion services to help ensure patients are safe and supported.

Training & Development

• Participate in ongoing education, in-service training, and professional development.

Patient Check-In & Greeting

• Greet patients and visitors in a professional, welcoming manner at arrival.
• Serve as the first point of contact for all patient arrivals.

Registration & Information Verification

• Process patient registration and pre-registration paperwork accurately.
• Collect and verify demographic, contact, insurance, and identification information.
• Enter patient data into the electronic medical record (EMR) system.

Insurance & Financial Duties

• Verify basic insurance eligibility and obtain insurance cards/IDs.
• Explain financial options, co-pays, and patient financial responsibility.
• Aid in basic insurance verification for hospital billing systems.

Appointment & Scheduling Support

• Schedule patient appointments and manage appointment changes as needed.
• Transcribe orders and update scheduling systems accurately.

Communication & Customer Service

• Answer incoming phone calls professionally and route to appropriate departments.
• Liaise with clinical staff to maintain patient flow and resolve issues.
• Provide excellent customer service to patients, families, and visitors.

Record Keeping & Accuracy

• Ensure all patient registration data is correct and up-to-date in the hospital system.
• Update medical records and correct registration errors when identified.

Other Administrative Tasks

• Assist with administrative duties such as filing, scanning documents, and maintaining organized work areas.
• Perform other related duties as assigned by supervisor.