Dajah Jackson
Godwin,NC
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in NC. Customer-oriented and hardworking individual with in-depth knowledge of title processing ad recordkeeping. Strong mathematical, customer service and data entry skills. Cross training and providing others with training in all fields below the normal daily operations.
Overview
9
9
years of professional experience
Work History
DMV Title Clerk
Copart Auto Auctions
06.2021 - Current
- Communicated with customers to resolve common title issues.
- Prepared tax forms and title documents to submit legal transfer work to DMV.
- Contacted NC Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Performed routine data entry or document management.
- Stayed up-to-date on NC laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Verifying all information provided by customers as well as verify it in NC DMW systems [MVR and NNVTIS].
- Providing investigative information to NC police force regarding thefts and researching solutions to obtain legal documentation for stolen property.
- Maintain file documentation, update customers on file status.
Dispatcher Manager
Copart
06.2020 - 06.2021
- Payroll for all sub-haulers.
- Cross-trained and backed up other customer service managers.
- Training other employees on operations and policies.
- Manage vendor relationships and accounts.
- Report to upper management with issues and solutions to operations.
- Investigate any damaged units and file insurance claims for damaged units and organize compensation.
- Report to upper management with issues and solutions to operations.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Evaluated current operational processes to help develop, implement and improve practices.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Utilize cost-effective vendors to meet company budget objectives.
- Ensure sub-haulers meet company requirements prior to dispatching
- Educate sub-haulers on company policies and procedures
- Maintain and manage documents and personal information.
- Verifying insurance and making sure all drivers are in compliance.
- Print reports as needed
- Comply with Safety and enforce regulations.
- Collect payments on member deliveries.
Insurance Customer Service Agent
Copart Auto Auctions
04.2020 - 06.2020
- Read and interpret various reports and documents.
- Receive and process payments.
- Contact clients to obtain vehicle pick-up information.
- Update vehicle notes in the system.
- Responded to customer requests for products, services, and company information.
- Proper completion of sale documents.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Trained new customer service representatives on best practices, policies and procedures.
- Assessed customer needs and recommended suitable insurance policies.
- Advised customers on required information for claim submissions to progress applications.
- Reporting to the direct manager.
Inventory Specialist Team Leader
Copart Auto Auctions
12.2018 - 04.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Completed physical full yard inventory counts twice a year as well as spot checks monthly.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Monitor and organize the receiving area and other work spaces.
- Running daily report and delegating work and helping maintaining a healthy team work flow.
- Complete vehicle inspection inventories and providing special services such as Total Loss Express Reports to the proper channels in the upper part of the company.
- Directly assisting in the total loss process.
- Maintain inventory of all materials used.
- Ordering supplies for the team preform day to day tasks.
- Compliance with OSHA/ ENS requirements daily.
Inventory Associate
Copart Auto Auctions
02.2018 - 12.2018
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed data entry and completed proper paperwork.
- Clean, vacuum, and wash vehicles according to criteria.
- Shrink-wrap vehicle for storage.
- Performs other duties as assigned.
- Maintain a safe working environment according to criteria.
- Maintain neat, organized building/shop.
- Maintain spill response.
- Maintain a clean yard.
- Drive vehicles in and out of the facility.
- Escort customers.
- Assist members with jump-starting cars.
- Complete work orders daily.
- Face-to-face customer interaction.
Customer Service Representative
KFC
09.2017 - 02.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Greeted customers and provided excellent customer service.
- Perform routine tasks in preparation and serving of food.
Responsible for taking and preparing orders. - Provide quality service to customers through daily interactions.
- Responsible for maintaining cleanliness of restaurant.
Shift Supervisor
Hardee's
01.2015 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Took and prepared orders while I provided superior service to customers.
- Verified that all prepared food met all standards for quality and quantity, while maintaining proper food safety practices.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Midway High School
Spiveys Corner, NC 06.2014
Skills
- Ability and willingness to be cross trained
- Readiness to learn and to help improve any companies operations
- Willingness to assists customers with issues at high volume
- Problem solving
- Maintaining high energy work environment
- Operations management
- Exam Evaluation
Timeline
DMV Title Clerk
Copart Auto Auctions
06.2021 - Current
Dispatcher Manager
Copart
06.2020 - 06.2021
Insurance Customer Service Agent
Copart Auto Auctions
04.2020 - 06.2020
Inventory Specialist Team Leader
Copart Auto Auctions
12.2018 - 04.2020
Inventory Associate
Copart Auto Auctions
02.2018 - 12.2018
Customer Service Representative
KFC
09.2017 - 02.2018
Shift Supervisor
Hardee's
01.2015 - 09.2017
High School Diploma -
Midway High School