Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DAJAH KNOX

Atlanta

Summary

Positive, upbeat team player with superior clerical knowledge and a can-do attitude.

I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Womens Apparel

Target
08.2023 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Sales Associate

Victorias Secret
08.2021 - 01.2023
  • Established and maintained excellent customer relationships by responding to inquiries promptly and going above and beyond to meet unusual requests.
  • Kept the reception area clean and tidy to give visitors a positive first impression.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

Aura Atl
11.2019 - 03.2021
  • Resolved customer inquiries efficiently using CRM software, enhancing satisfaction and retention.
  • Managed customer feedback processes, ensuring timely responses to enhance service quality.
  • Implemented strategies to streamline handling of high-volume inquiries during peak periods.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier/Server/Waitress

Pour Taproom: Midtown
07.2022 - 04.2023
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
  • Assisted pour taproom by answering phones, responding to guest inquiries, and providing information about our services during downtime.
  • Trained
  • Provided support and mentoring to new team members as they learned various navigational duties, such as cleaning and basic job duties.
  • Established relationships with all stakeholders, including management, local leaders, and community members through active listening, and positive engagement.
  • Provided excellent and professional service to ensure guest satisfaction.
  • On-site training was provided by me.

Education

No Degree - Business Administration

Georgia State University
Atlanta, GA
05-2027

Skills

  • Excellent time management skills
  • 3-4 years of experience working as sales associate
  • Transcription and dictation
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Dependable and responsible

Accomplishments

  • Resolved product issue through consumer testing.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.

Timeline

Womens Apparel

Target
08.2023 - 03.2024

Cashier/Server/Waitress

Pour Taproom: Midtown
07.2022 - 04.2023

Sales Associate

Victorias Secret
08.2021 - 01.2023

Customer Service Representative

Aura Atl
11.2019 - 03.2021

No Degree - Business Administration

Georgia State University

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