Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dajah Mccarty

Meridian,MS

Summary

Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.

Overview

13
13
years of professional experience

Work History

Customer Service Sales Representative

America's Car-Mart
Meridian, MS
08.2021 - 04.2025
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Suggested additional products or services that may benefit the customer's needs.
  • Addressed customer inquiries and resolved issues to enhance satisfaction.
  • Assisted customers in selecting vehicles based on personal preferences and needs.
  • Processed customer transactions accurately and efficiently at point of sale.
  • Followed up with customers post-purchase to gather feedback on services.
  • Utilized CRM software to track customer interactions and service requests.

Beauty Advisor

Lancome Cosmetics
Hattiesburg, Mississippi
11.2019 - 02.2020
  • Assisted customers in selecting skincare and makeup products tailored to their needs.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

General Manager

Lids
Meridian, Mississippi
06.2014 - 10.2019
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Assistant Manager

Aeropostale
Meridian, Mississippi
09.2012 - 06.2014
  • Assisted in managing daily store operations and team workflow.
  • Coordinated staff schedules to ensure optimal coverage and efficiency.
  • Conducted regular team meetings to align on sales goals and priorities.
  • Trained new employees on company policies and customer service standards.
  • Resolved customer inquiries and complaints with professionalism and care.

Education

High School Diploma -

Quitman High School
Quitman, MS
05-2011

Some College (No Degree) -

East Mississippi Community College
Scooba, MS

Skills

  • Customer relationship management
  • Sales strategy
  • Product knowledge
  • Team leadership
  • Customer feedback analysis
  • Problem solving
  • Time management
  • Performance tracking
  • Employee training
  • Email communication
  • Sales pitching
  • Appointment scheduling
  • Business growth and retention
  • Relationship building
  • Empathy and patience
  • Upselling
  • Customer needs assessment
  • Problem-solving
  • Customer service

Timeline

Customer Service Sales Representative

America's Car-Mart
08.2021 - 04.2025

Beauty Advisor

Lancome Cosmetics
11.2019 - 02.2020

General Manager

Lids
06.2014 - 10.2019

Assistant Manager

Aeropostale
09.2012 - 06.2014

High School Diploma -

Quitman High School

Some College (No Degree) -

East Mississippi Community College

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