Dajah Nash
Philadelphia,PA
Summary
Accomplished Home Care Provider and Guest Services Receptionist. Enhancing patient and guest experiences through exceptional patient care and efficient front desk operations. Skilled in data entry and excellent communication, consistently fostering professional relationships and improving service standards.
Overview
4
4
years of professional experience
Work History
Home Care Provider
Home Instead
10.2023 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Guest Services Receptionist
European Wax Center
04.2022 - 10.2023
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Increased revenue by upselling additional services such as spa packages or dining options during the reservation process.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Guest Services Receptionist
Hampton Inn By Hilton
03.2021 - 04.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Phlebotomy
Community College of Philadelphia
Philadelphia, PADiploma -
West Philadelphia High School
Philadelphia, PA06.2021
Skills
Clinical quality program standards
Progress documentation
Patient care
Data Entry
Dependable and Responsible
Training and Development
Excellent Communication
Timeline
Home Care Provider
Home Instead
10.2023 - Current
Guest Services Receptionist
European Wax Center
04.2022 - 10.2023
Guest Services Receptionist
Hampton Inn By Hilton
03.2021 - 04.2022
Phlebotomy
Community College of Philadelphia
Diploma -
West Philadelphia High School