Dajah Penn
Arlington,VA
Summary
Personable Stylist Manager offering over 6-year background efficiently running store operations. Proficient in maintaining inventory of supplies, resolving guest complaints and issues and recruiting and training staff. Also a relatable creative with a knack for style and keen eye for detail. Multi-faceted business owner with In-depth knowledge of modern beauty trends, hair styles and cosmetic industries while keeping a strong visual imagination. Goal-oriented professional and always successful at building long lasting clientele relationships.
Overview
7
7
years of professional experience
Work History
Lead Sales Supervisor/Stylist Manager
Bonobos
08.2023 - Current
- Increased sales by implementing effective strategies and training team members on best practices.
- Developed strong relationships with clients, resulting in repeat business and increased revenue.
- Managed a team of sales associates, providing ongoing support and guidance for their professional growth.
- Led company-wide initiatives to improve sales processes and streamline operations for efficiency.
- Devised creative solutions for overcoming obstacles encountered during the sales process in order to close deals successfully.
- Conducted regular performance reviews with team members, offering constructive feedback for improvement.
- Organized team meetings to discuss goals, share updates, and celebrate successes together as a group.
- Mentored new hires to quickly onboard them into the company culture and ensure their success in the role.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
- Maintained up-to-date knowledge of products and services offered to customers.
- Monitored daily sales performance and provided feedback to each team member.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Makeup Artist
Glam By Daja
05.2017 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Provided top-notch customer service while skillfully applying airbrush makeup for seamless finishes on various skin types.
- Supported production teams on film sets by maintaining actors'' makeup throughout shoot days, ensuring continuity and consistency within scenes.
- Scheduled onsite and offsite makeup appointments for clientele.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed loyal following of clients by providing high-quality services.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Boosted brand awareness by creating engaging content and leveraging social media platforms.
- Collaborated with marketing teams to design and implement successful influencer campaigns.
- Developed strong relationships with brand partners, resulting in long-term collaborations and repeat contracts.
- Engaged target audiences by hosting live events, webinars, and Q&A sessions.
Manager
Madewell
01.2021 - 02.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
Francesca's Boutique
05.2020 - 01.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Sylist
Lou Lou Boutique
11.2019 - 04.2020
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Helped clients build versatile wardrobes by selecting pieces that could be mixed and matched for multiple occasions.
- Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
- Conducted wardrobe consultations, identifying gaps in clients'' existing collections and suggesting appropriate additions.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Improved overall store aesthetic by regularly updating mannequin outfits to reflect current trends and seasonal changes.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Certified Decorative Artist (CDA) -
Axel Makeup Academy
Tysons Corner, VA12.2017
High School Diploma -
Heritage High School
Leesburg, VA06.2017
Skills
- Sales management
- Team leadership
- Professional networking
- Goal setting
- Effective communication
- Strategic planning
- Coaching
- Marketing
Timeline
Lead Sales Supervisor/Stylist Manager
Bonobos
08.2023 - Current
Manager
Madewell
01.2021 - 02.2023
Assistant Manager
Francesca's Boutique
05.2020 - 01.2021
Sylist
Lou Lou Boutique
11.2019 - 04.2020
Makeup Artist
Glam By Daja
05.2017 - Current
Certified Decorative Artist (CDA) -
Axel Makeup Academy
High School Diploma -
Heritage High School