Dajah Reuter.
Caldwell,ID
Summary
Dynamic charter supervisor skilled in dispute resolution and team leadership. Proven ability to manage operations and train staff, driving guest engagement and satisfaction through effective communication and flexibility in change.
Overview
13
13
years of professional experience
Work History
Lead Kennel Assistant
Pawadise
Jacksonville, NC
09.2016 - 10.2018
- Monitored animal behavior and reported health or safety concerns to management, contributing to overall animal welfare.
- Monitored safety of animals to prevent injuries from other animals or environmental hazards, enhancing safety protocols.
- Maintained cleanliness of kennel areas to provide safe, healthy a safe, healthy environment for pets.
- Organized supplies and equipment, ensuring availability for daily operations.
Charter Supervisor
Star of Honolulu
Honolulu, Hawaii
09.2011 - 12.2015
- Managed charter operations to ensure seamless guest experiences on ocean excursions.
- Executed event schedules to boost guest engagement and satisfaction.
- Resolved guest inquiries and concerns promptly to maintain satisfaction levels.
- Resolved customer complaints to improve service quality and uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Trained new team members on operational procedures and customer service standards.
- Trained workers in company procedures to ensure compliance and operational consistency.
Server/ Bartender/ Banquet Server
Paradise Cove Luau
Kapolei, Hawaii
08.2005 - 02.2009
- Delivered outstanding customer service during themed Hawaiian luau events, enhancing guest satisfaction.
- Served food and beverages to guests promptly, fostering a welcoming atmosphere.
- Took orders from customers accurately and in a timely manner.
- Coordinated guest seating arrangements to maximize dining efficiency during peak event times.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Supported event setup and breakdown, ensuring smooth operations before and after shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Nanakuil High And Intermediate
Waianae, HI05-2003
Skills
- Client support
- Flexibility in change
- Dispute resolution
- Communication effectiveness
- Delegation skills
- Operational efficiency
- Solution-oriented thinking
Timeline
Lead Kennel Assistant
Pawadise
09.2016 - 10.2018
Charter Supervisor
Star of Honolulu
09.2011 - 12.2015
Server/ Bartender/ Banquet Server
Paradise Cove Luau
08.2005 - 02.2009
High School Diploma -
Nanakuil High And Intermediate