Dajah Richardson
Chicago,IL
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Product or Service sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Lead
Walgreens Boots Alliance
03.2022 - 01.2024
- Up keeping of store sale's rate above 85 percent at all times
- Supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules
- Made sure store was organized and presented to customers in a nice, clean manner every day
- Made sure to open and close on time every night handled all employee and customer problems
- Opens and closes the store in the absence of store management, including all required systems startups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Responsible for opening back door of store for deliveries.
Assistant Manager
Dollar General
05.2019 - 03.2022
- Kept store sale's rate above 85 percent at all times
- Made sure store was organized and presented to customers in a nice, clean manner every day
- Made sure to open and close on time every night handled all employee and customer problems
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems
- Assisted with developing new company policies, procedures, and standards
- Oversaw employee training and all staff management tasks
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Maximized employee performance with effective training and close mentoring.
Team Lead
White Castle
09.2017 - 02.2019
- Ensuring exceptional customer service, efficient food preparation, and a smooth workflow within the restaurant
- Oversee Drive Thru area making sure employees - keeping my line down getting orders out in a timely matter
- Burger area Making sure orders are made such as burgers, setting grills, making smoothies, crave cases (30 burgers) in under 5 minutes
- Ensured Fryer, dishwashers, grill scrubber
- Restocked supplies are all done by the end of my shift
- Worked within safety protocols, company policies, and all regulations
- Lifted up to 45 pounds safely and independently
- Served great Customer service.
Cashier
Family dollar
06.2016 - 09.2017
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at the beginning and end of each shift
- Provided information to customers on products or services
- Explained promotions and special offers to customers
- Kept balance sheets with amounts and numbers of transactions
- Gave customers information about upcoming promotions and available items
- Provided great customer service, greeting one upon arrival and departure.
Education
Hirsch Metropolitan High School
Chicago, IL06.2018
Skills
- Time management
- Team motivation
- Task delegation
- Operations management
- Money handling
- Analytical thinking
- Employee performance
- Inventory management
- Customer service and evaluation satisfaction
- Team development
- Daily reporting
- Aisle cleaning
- Restocking
- Supervising experience
- Management
- Retail management
- Sales
- Leadership
- Organizational Skills
- Microsoft Office
- Microsoft Word
- Customer service
- Cash handling
- Merchandising
- Cash register
- Mentoring
- Hotel experience
- Customer relationship management
- Store management
- Retail sales
- POS
- Warehouse experience
- Communication skills
- Hospitality
- Food handling
- Computer skills
- Basic math
- Microsoft Excel
- Shipping & receiving
- Restaurant experience
- Organizational skills
- Order fulfillment
- Warehouse management system
- Teaching
- Sales Planning
- Stockroom Management
- Cross-selling techniques
- Lead Generation
- Social selling
- CRM Management
Certification
Food Handling Service Certification
Timeline
Sales Lead
Walgreens Boots Alliance
03.2022 - 01.2024
Assistant Manager
Dollar General
05.2019 - 03.2022
Team Lead
White Castle
09.2017 - 02.2019
Cashier
Family dollar
06.2016 - 09.2017
Hirsch Metropolitan High School