Da'Jah Robinson
Daytona Beach
Summary
Dynamic professional with a proven track record in customer service and time management. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and empathy. Maintains a strong work ethic, ensuring high-quality service delivery and operational efficiency.
Certified Medical Assistant with the ability to help patients' and communicate with medical professionals using powerful interpersonal techniques. Demonstrates strong clerical and organizational skills ans has a passion for helping others and improving patients' lives through dedicated service and care. Looking to use these skills in an entry-level medical assistant position at a hospital or healthcare facility.
Overview
4
4
years of professional experience
Work History
Cashier
Publix
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Manager
Chick-fil-A
06.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Delivery Driver
Amazon
10.2020 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Education
Associate of Arts - Sonography
Daytona State College
Daytona Beach, FL06-2027
Certificate - Medical Billing And Coding Specialist
Florida Technical College
DeLand, FL03-2021
High School Diploma -
Mainland High School
Daytona Beach, FL05-2017
Skills
- Empathetic Listening
- Effective Time Management
- Effective Cleaning Practices
- Analytical Problem-solving
- Detail-Oriented Mindset
- Document Control
- CPR Certification
- Patient Vital Signs Monitoring
- Electronic Medical Records Management
- Basic Life support
- Strong Work Ethic
- Effective Communication
Languages
English
Native or Bilingual
Timeline
Cashier
Publix
08.2024 - Current
Manager
Chick-fil-A
06.2022 - 05.2024
Delivery Driver
Amazon
10.2020 - 06.2022
Associate of Arts - Sonography
Daytona State College
Certificate - Medical Billing And Coding Specialist
Florida Technical College
High School Diploma -
Mainland High School
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