Dajah Settles
Fort Lauderdale,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Mdnow Urgent Care
09.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Patient Representative
Holy Cross Hospital - Holy Cross Hospital
03.2023 - 08.2023
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Customer Service Representative
Walmart
12.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Cashier
Publix Grocery Store
08.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
CMA -
Florida Technical College
Pembroke Pines, FL10.2023
High School Diploma -
Stranahan High School
Fort Lauderdale, FL05.2020
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Problem-Solving
- EMR
- Team Collaboration
- Money Handling
- Quality Assurance
- Relationship Building
- Flexible Schedule
- Insurance Billing
- Eligibility Determination
- Payment Processing
- Patient Education
- Information Collection
- Registration management
- Work Quality Evaluation
- Call Screening
- Referral Coordination
- System Updating
- Pre-Admission Requests
- Scheduling Diagnostic Procedures
- Post-Discharge Care Coordination
- Fee Collection
Certification
Certified Medical Assistant
Basic Life Support
Timeline
Patient Access Representative
Mdnow Urgent Care
09.2023 - Current
Patient Representative
Holy Cross Hospital - Holy Cross Hospital
03.2023 - 08.2023
Customer Service Representative
Walmart
12.2021 - 05.2022
Cashier
Publix Grocery Store
08.2020 - 08.2021
CMA -
Florida Technical College
High School Diploma -
Stranahan High School
Certified Medical Assistant
Basic Life Support
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