Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Dajah Wheeler

Dajah Wheeler

Columbia,MD

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Positive and upbeat with excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Patient Services Coordinator Lead

Johns Hopkins Medical Center
Columbia, MD
05.2023 - Current
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Medical Assistant

First Call Urgent Care
05.2022 - Current


  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • ICD 10 coding
  • Medical insurance billing
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collected payments and applied to patient accounts.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 30+ patients per day.
  • Developed and implemented updating training programs for 10 employees.

Medical Office Administrative Assistant

Health Releaf
06.2021 - 05.2022
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Completed billing and coding duties to handle submitted claims.
  • Prioritized incoming patients by degree of injury or illness.
  • Coordinated customer service, patient scheduling and billing.
  • Remote/ In office work
  • Training new employees
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Improved timely payment of bills by developing flexible payment plans for patients.

Special Police Officer

Executive Security Services
07.2020 - 05.2021
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
  • Checked vehicle equipment for proper functioning prior to use.
  • Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
  • Reduced criminal investigation lead time while initiating protocols for criminal violations.
  • Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Monitored crowded public areas and events to mitigate risk and promote safety.

Patient Care Technician

Prince George's Hospital Center
07.2016 - 04.2020
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Cleaned, sanitized and moved hospital equipment.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assembled admissions pages and added new pages to patients' charts.


Medical Administrative Assistant

Diagnostic Imaging
01.2018 - 04.2020
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Developed and managed accurate and confidential patient records.
  • Provided educational documents and pamphlets to patients.
  • Called patients to confirm scheduled appointments day in advance.
  • Enhanced office productivity by handling high volume of callers per day.
  • Prioritized incoming patients by degree of injury or illness.
  • Managed financial documentations such as expense reports and invoices.
  • Kept organized documentation of prescription refill information for office of 5 physicians.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • ICD 10 coding

Education

Currently - Nursing

Howard County Community College

High School Diploma -

Central High School
Capitol Heights, MD

Skills

Completing Insurance Formsundefined

Certification

CNA - Certified Nurse Assistant

Timeline

Patient Services Coordinator Lead

Johns Hopkins Medical Center
05.2023 - Current

Medical Assistant

First Call Urgent Care
05.2022 - Current

Medical Office Administrative Assistant

Health Releaf
06.2021 - 05.2022

Special Police Officer

Executive Security Services
07.2020 - 05.2021

Medical Administrative Assistant

Diagnostic Imaging
01.2018 - 04.2020

Patient Care Technician

Prince George's Hospital Center
07.2016 - 04.2020

Currently - Nursing

Howard County Community College

High School Diploma -

Central High School

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Dajah Wheeler