Dajah Wheeler

• Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
• Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
• Maintained accurate patient records by diligently updating information in the electronic health record system.
• Reduced wait times for patients through effective coordination of appointment schedules with providers.
• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.

• Verified appropriate lab couriers picked up collected lab specimens.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• ICD 10 coding
• Medical insurance billing
• Collected and documented patient medical information such as blood pressure and weight.
• Collected payments and applied to patient accounts.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Coordinated work of junior staff to keep team performance high and effectively handle needs of 30+ patients per day.

• Organized paperwork such as charts and reports for office and patient needs.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
• Completed billing and coding duties to handle submitted claims.
• Prioritized incoming patients by degree of injury or illness.
• Coordinated customer service, patient scheduling and billing.
• Remote/ In office work
• Training new employees
• Verified insurance coverage to prepare for upcoming patient appointments.
• Improved timely payment of bills by developing flexible payment plans for patients.

• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
• Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
• Reduced criminal investigation lead time while initiating protocols for criminal violations.
• Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Collected and transported specimens to prepare for lab testing.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Supported patient admissions, discharges and transfers to promote team productivity.
• Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Responded to emergency situations to help with lifting and transporting patients.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assembled admissions pages and added new pages to patients' charts.

• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Organized paperwork such as charts and reports for office and patient needs.
• Supported office staff and operational requirements with administrative tasks.
• Converted paper charts into digital files and uploaded to EMR syste
• Called patients to confirm scheduled appointments day in advance.
• Managed financial documentations such as expense reports and invoices.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Verified signatures and checked medical charts for accuracy and completion.
• Correctly coded and billed medical claims for various hospital and nursing facilities.

ICD 10 coding