Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dajah Wiggins

Spring

Summary

Dedicated customer service and healthcare support professional with experience assisting patients and customers across multiple channels, including phone, email, and digital platforms. Skilled in scheduling, data entry, and troubleshooting, with a strong background in patient education and customer advocacy. Proven ability to work in metrics-driven environments while maintaining empathy and professionalism. Currently building advanced knowledge through a Radiologic Technology program at Fortis College, with prior certification in Dental Assisting. Seeking a remote role where I can combine my healthcare experience, technical skills, and customer service expertise to deliver exceptional support.

Overview

3
3
years of professional experience

Work History

Orthodontic Assistant

Smile Right Braces
Houston
11.2024 - Current
  • Provide direct assistance to patients, explaining treatment steps, educating them on oral care, and ensuring a clear understanding of procedures.
  • Manage scheduling and rescheduling of patient appointments using digital systems.
  • Handle patient inquiries via phone and office communication channels, ensuring professional and courteous service.
  • Maintain detailed records in digital health systems while ensuring HIPAA compliance.
  • Escalate complex patient concerns to orthodontists or management for resolution.
  • Collaborate in a fast-paced office with daily productivity goals, meeting metrics for efficiency, and accuracy.

Orthodontic Assistant

BrightSide Braces
Houston
06.2024 - 11.2024
  • Supported patient care by assisting with bonding, adjustments, and X-rays, while documenting all procedures in digital systems.
  • Managed high-volume appointment scheduling and rescheduling requests, often troubleshooting conflicts in real time.
  • Provided step-by-step education to patients and families, empowering them to successfully manage their orthodontic treatment.
  • Collaborated with cross-functional team members to ensure smooth patient flow and efficient care delivery.

Customer Service Supervisor

Burlington
Houston
06.2022 - 06.2024
  • Supervised front-end operations, overseeing a team of associates, and ensuring customers received professional assistance across multiple channels.
  • Provided direct customer support by resolving escalated issues, troubleshooting service problems, and delivering timely solutions.
  • Educated customers on store policies, product features, and services to empower informed decision-making.
  • Managed scheduling, coordinated breaks, and maintained productivity standards in a metrics-driven retail environment.
  • Conducted follow-up service with customers to confirm satisfaction, and encourage repeat business.
  • Monitored performance metrics, coached team members, and provided feedback to drive improvements.

Education

Associate of Applied Science - Radiologic Technology

Fortis Institute
Houston, TX
06-2027

Dental Assisting

The College of Health Care Professions
TX
06-2024

Skills

  • Multi-channel customer support (phone, email, chat)
  • Patient education and advocacy
  • Scheduling and appointment management
  • Conflict resolution and problem solving
  • Data entry and records management (HIPAA compliant)
  • Metrics-driven performance (quality and productivity goals)
  • Team collaboration and escalation management
  • Digital tools: Microsoft Office, Google Workspace, Zoom, and Slack

Timeline

Orthodontic Assistant

Smile Right Braces
11.2024 - Current

Orthodontic Assistant

BrightSide Braces
06.2024 - 11.2024

Customer Service Supervisor

Burlington
06.2022 - 06.2024

Associate of Applied Science - Radiologic Technology

Fortis Institute

Dental Assisting

The College of Health Care Professions

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