Hi, I’m
Dajah Graham
Washington,DC
Summary
Talented and driven to improve productivity and customer relations through strong attention to detail and polished, professional demeanor.
Overview
6
years of professional experience
Work History
InflectionCX
Customer Service Representative
02.2021 - Current
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
United Air Temp
Call Center Sales Representative
04.2020 - 11.2020
Job overview
- Responded to customer requests for services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Facilitated inter-departmental communication to effectively provide customer support.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Performed data entry with Sawin to record call notes, suggestions and questions.
- Fielded customer questions regarding sales, current prices and upcoming company changes.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Cross-trained in operations department
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Loc Lov Styles
Receptionist
06.2017 - 09.2017
Job overview
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Kept reception area clean and neat to give visitors positive first impression.
- Offered appointment information updates and rescheduling to guests.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Greeted customers and visitors in-person and via telephone calls.
Education
Suitland High SchoolForestville, MD
High School Diploma
05.2018
Skills
- Issue Identification
- Written and Oral Communications
- Policy and Procedure Adherence
- Suggestive Selling
- POS System Operations
- Issue and Resolution Tracking
- Friendly and Patient
- Staff Training
- Multi-Line Telephone Systems
- Microsoft Office
- Apple IOS
- Cash Handling
- Store Opening and Closing
Timeline
Customer Service Representative
InflectionCX
02.2021 - Current
Call Center Sales Representative
United Air Temp
04.2020 - 11.2020
Receptionist
Loc Lov Styles
06.2017 - 09.2017
Suitland High School
High School Diploma
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