DAJALE COTTON
Childrens Hospital
Detroit,MI
1
Certification
6
years of professional experience
Detail-oriented administrative professional with over two years of experience in healthcare office operations, patient registration, customer service, and administrative support. Skilled in scheduling, insurance verification, data entry, document management, and maintaining accurate records in fast-paced environments. Proficient in delivering exceptional customer service, managing multiple priorities, and supporting efficient office operations while maintaining confidentiality and professionalism. Proven ability to maintain clean, organized, and professional environments, with strong skills in deep cleaning, sanitation, and attention to detail.
Work History
Housekeeping
1 Year 3 Months- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Implemented efficient cleaning protocols to enhance overall hospital hygiene standards.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items to ensure a welcoming environment for guests.
- Collaborated with housekeeping staff to streamline task completion and enhance overall efficiency in daily operations.
- Maintained high standards of cleanliness and hygiene in rooms and common areas, directly contributing to increased guest satisfaction.
- Operated cleaning equipment including vacuum cleaners, floor polishers, and steam cleaners.
Dental Front Office Receptionist
2 Years 2 Months- Coordinated insurance verification and processing, ensuring accurate billing information.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Trained new front office staff on administrative procedures and software systems.
Health Care Assistant
1 Year 9 Months- Maintained clean environment adhering to health and safety standards and infection control policies to promote patient safety.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Assisted with patient hygiene, comfort, nutrition, and mobility while monitoring and reporting changes to nursing staff for timely interventions.
- Lifted patients using proper techniques and equipment to ensure safety during transfers. using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Cultivated relationships with patients and families, fostering trust and open communication to enhance overall healthcare experiences.
- Responded to patient requests for additional supplies and personal comfort items in a timely manner. for supplies and personal comfort items such as extra blankets.
Education
High School Diploma
Skills
Cleaning and sanitation
Deep cleaning expertise
Cleaning standards
Cleaning and organizing
Customer service
Hospitality experience
Insurance verification
Payment processing
Billing procedures
Detail-oriented
Teamwork
Verbal communication
HIPAA compliance
Certification
Certificate of acknowledgement
Timeline
Housekeeping
Childrens Hospital
03.2025 - 06.2026Read More
Dental Front Office Receptionist
Primier Smiles
01.2022 - 03.2024Read More
Health Care Assistant
Advantage Living Center Redford
12.2020 - 09.2022Read More
Mount Clemens High
High School Diploma
Read More