Dajalyn Hua
Los Angeles,CA
Summary
I am a hardworking, self motivated individual who has a great deal of ambition. I have a background in customer service and communication with the ability to learn new tasks quickly and efficiently. I get along well with others, while also working effectively on my own. I am seeking a position where I can develop, excel, and offer an excellent work ethic.
Overview
6
6
years of professional experience
Work History
Lead Barista
Bravo Toast
Los Angeles, CA
09.2022 - Current
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ordered supplies, equipment and ingredients as needed.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Educated customers on beverage menu items and provided samples of daily brews.
- Arranged merchandise and built eye-catching displays to increase sales.
Lead Barista
Cha Cha Matcha
West Hollywood, California
09.2021 - 09.2022
- Maintain inventory and reorder supplies as needed
- Play an integral role in customer service and overall sales numbers
- Followed proper sanitation methods to clean and disinfect kitchen workstations
- Train new baristas on expectations and procedures
- Handled opening and closing the store by myself
- Assisted kitchen staff in food preparation
- Develop relationships with regular customers to promote top customer service standards
- Keep host stand tidy to reflect cleanliness and organization of cafe to incoming guests
- Operate POS system to input customer orders
- Greet all customers at walk-in
- Assist management with training, stocking, and cleaning.
Virtual Executive Assistant
ENTRE
Los Angeles, California
01.2020 - 01.2022
- Warmly greet over 100 new and returning clients daily and develop relationships resulting in customer loyalty
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Revised and maintained master calendar for client appointments
- Open, read and write answers to routine letters and correspondence for executives
- Entered customer information and updates in the database system to track leads, interactions, relationships and propel sales opportunities
- Recorded and maintained updated information on company services
- Participated in frequent communication with other administrative team members, human resources and finance departments on special projects and events.
Sales Associate/Customer Service
The Picture Company
Fairfield, California
06.2018 - 08.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Build trusting relationships with customers by making personal connections.
Education
High School Diploma -
Angelo Rodriguez High School
06.2019
Skills
- Database management
- Self-starter
- Merchandising knowledge
- Cash handling accuracy
- Reliable and punctual
- Inventory control procedures
- Customer care
- Attention to detail
- Flexible and Adaptable
- Ability to work in fast pace environments
Timeline
Lead Barista
Bravo Toast
09.2022 - Current
Lead Barista
Cha Cha Matcha
09.2021 - 09.2022
Virtual Executive Assistant
ENTRE
01.2020 - 01.2022
Sales Associate/Customer Service
The Picture Company
06.2018 - 08.2019
High School Diploma -
Angelo Rodriguez High School