Dajanae Covington
Slidell,LA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Check-in Agent
Concord Shore Services
12.2023 - Current
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
Team Leader
Diary Queen
06.2022 - 09.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Morris Jeff Community School& New Orleans Career C
New Orleans, LA05.2024
Skills
- Professional Appearance
- Crisis Management
- Passenger Assistance
- Stress Tolerance
- Flexible Schedule
- Positive Attitude
- Cash Drawer Reconciliation
- Team Leadership
Certification
- NCPCT - Patient Care Technician
- First Aid/CPR Certified
Timeline
Check-in Agent
Concord Shore Services
12.2023 - Current
Team Leader
Diary Queen
06.2022 - 09.2023
Morris Jeff Community School& New Orleans Career C
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