Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DAJANAE DAVIS

Summary

Dynamic and personable individual with hands-on experience in Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks while maintaining passion for continuous improvement. Known for adaptability, efficiency, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Personnel Associate III

Howard County Health Department
10.2023 - Current
  • Interprets timekeeping policies, ensuring compliance and providing guidance to staff.
  • Verifies weekly timesheet completion for merit and contractual employees in SPMS Workday.
  • Assists with resolving payroll and timekeeping issues for employees and supervisors.
  • Manages timesheet corrections, coordinating with MDH for timely updates.
  • Generates payroll and leave reports bi-weekly and supports HealthStats data collection.
  • Reviews and stores leave documentation, ensuring accuracy and policy compliance.
  • Manages leave documentation, timesheet discrepancies, and supports leave audits.
  • Oversees HR Inbox, reviews and tracks PEP submissions for 270+ employees, and manages the PEP audit.
  • Coordinates benefits changes, ensures timely enrollment, and resolves issues in Workday.
  • Maintains and updates employee files, including personnel, benefits, and termination records.
  • Facilitates employee offboarding, ensuring equipment return and documentation completion.
  • Completes employment verifications and assists with recruitment processes.
  • Supports HR special projects and maintains broad knowledge of HCHD services.
  • Participates in drills, training, and emergency responses as required.
  • Processes HR transactions in Workday, including FTE changes and terminations.
  • Assists in new employee orientation, covering timekeeping and policies.
  • Reviews leave balances to process leave bank forms.

Medical Billing Specialist

APT Management
06.2022 - 03.2023
  • Resolved denied claims with insurance providers and resubmitted for payment.
  • Posted and adjusted insurance payments; corrected errors and refiled rejected claims.
  • Assisted patients with understanding medical bills and complex insurance issues.
  • Maintained billing correspondence and organized billing database.
  • Reduced billing errors by reviewing patient records and ensuring accurate coding.
  • Managed monthly aging reports and collected overdue payments.
  • Oversaw daily Billing Department tasks, including coding, charge entry, and reimbursement management.
  • Performed clerical duties such as data entry, phone support, and filing.
  • Distributed 40+ faxes daily to appropriate handlers.
  • Coordinated with lawyers to provide timely medical records for legal purposes.
  • Provided administrative support to physicians and entered ICD-9 and CPT codes.
  • Entered patient data and charges into billing software (Medics Premier, Practice Fusion).
  • Submitted CMS-1500 Forms and verified billing data accuracy.
  • Investigated past due invoices to reduce unpaid accounts.

Corporate Receptionist/Human Resources Assistant

NFM Lending
05.2021 - 04.2022
  • Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
  • Provided administrative support to various departments and offered prompt high-level
    customer service while following-up when necessary.
  • Received and sorted through funding packets from clients via mail to expedite the loan
    process for the mortgage processors.
  • Reviewed, verified, and developed flawless detailed reports as well as updated and organized confidential information in the Paycom HRIS database.
  • Effectively identified priority projects in a live fast paced environment to consistently meet
    deadlines set by executives.
  • Updated important company policies, job descriptions, employee handbooks and
    addendums.
  • Managed the company's main email inbox, responding quickly to client and employee
    inquiries and explaining concerns to management to address loan or service difficulties.
  • Utilized DocuSign to assist in the hiring process of new loan officers and supervisors.
  • Answered and transferred/routed incoming calls from a multi-line PBX system while
    maintaining strong client and staff connections through exceptional customer care.
  • Maintained receipts from all HR department credit card purchases to compose expense
    reports and reimbursement forms.
  • Researched and collected relevant data for company initiatives including but not limited to employee recognition and wellness programs.
  • Spearheaded the wellness snack program and created Ready. Set. Snack!
  • Assisted with corporate recruiting, onboarding, and increased on-site employee
    satisfaction by 70% through enhancing their work environment.
  • Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
  • Supported the recruitment process by conducting background checks.
  • Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
  • Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
  • Received a Value Award and company-wide Annual Award in less than 6 months due to several positive accolades from customers, colleagues, and executives for providing outstanding service.

Call Center Representative

Oklahoma Employment Security Commission
09.2020 - 05.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Aided callers with unemployment claims benefits and determined eligibility.
  • Executed accurate data entry and account maintenance while handling sensitive claimant
    information.
  • Utilized multiple application software efficiently while assisting callers and clearing call
    queues daily.
  • Communicated effectively with claimants, deescalating tense situations through problem
    resolution strategies.
  • Received numerous positive accolades from customers for providing outstanding service.
  • Boosted customer service satisfaction ratings through consistent quality control.

Education

Bachelor of Arts - Sociology

Frostburg State University
Frostburg, MD
05-2021

Skills

  • Operational efficiency
  • Exceptional customer service
  • Proficient in HRIS and billing software (SPMS Workday, PayCom, ADP, Practice Fusion, Medics Premier)
  • Organization and time management
  • Employee relations, problem-solving and conflict resolution
  • Flexibility and adaptability in a fast-paced environment
  • Confidentiality, ethical judgement and record management
  • Strong communication and interpersonal skills
  • Data analysis and reporting
  • Employee benefits, timekeeping and compensation
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) & SharePoint

Accomplishments

  • Presented with a company-wide Annual Award by the President of NFM Lending for my exemplary service.
  • Presented with NFM Lending's quarterly Value/Praise Award for my exceptional service. I received several nominations from my colleagues for demonstrating superior service and hard work.
  • I received a KUDOs award from my HR Director and Health Officer at Howard County Health Department for my exemplary timekeeping work

Timeline

Personnel Associate III

Howard County Health Department
10.2023 - Current

Medical Billing Specialist

APT Management
06.2022 - 03.2023

Corporate Receptionist/Human Resources Assistant

NFM Lending
05.2021 - 04.2022

Call Center Representative

Oklahoma Employment Security Commission
09.2020 - 05.2021

Bachelor of Arts - Sociology

Frostburg State University

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DAJANAE DAVIS