Dajanae White
Moreno Valley,United States
Summary
Dedicated and compassionate Customer Service Representative with 5 years of excellence in the healthcare industry. Adept at managing patient inquiries, resolving insurance issues, and coordinating care services with exceptional interpersonal and problem solving skills. Proficient in understanding of medical terminology, HIPAA compliance, and healthcare regulations. Committed to enhancing patient experiences and fostering positive relationships in a fast-paced and dynamic environment.
Overview
12
12
years of professional experience
Work History
ELIGIBILTY TECHNICIAN
Riverside County DPSS
11.2023 - Current
- Conducted interviews with applicants and recipients of aid categories to assist them in completing and clarifying application and declaration forms, ensuring accuracy in eligibility determinations
- Prioritized customer service by maintaining effective relationships with internal and external stakeholders, demonstrating empathy, courtesy, and professionalism
- Utilized effective communication techniques during phone and in-person interviews to gather necessary information and address customer concerns
- Leveraged external systems, applications, and databases, including web-based information systems, to conduct research and verify eligibility
- Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
- Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
- Developed comprehensive case files for each client, documenting all relevant information needed for eligibility determinations and audits.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
INSTRUCTIONAL ASSISTANT
Moreno Valley Unified School District
01.2017 - 11.2023
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
REGISTRAR PER-DIEM
Riverside Community Hospital
04.2021 - 12.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Participated in staff training sessions and workshops to enhance overall team performance and improve departmental processes.
- Reduced errors in insurance claims processing through meticulous verification of insurance coverage details during registration.
- Demonstrated strong problem-solving abilities by addressing complex registration-related issues or discrepancies and resolving them promptly.
- Maintained patient confidentiality by strictly following HIPAA guidelines during information collection and storage processes.
- Promoted a positive work environment among colleagues through excellent communication skills and teamwork initiatives.
- Provided exceptional customer service, addressing patient concerns and answering inquiries professionally and promptly.
PHELBOTOMY TECHNICIAN
Valentine Medical Clinic
02.2020 - 03.2021
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Packaged and shipped specimens to central lab daily.
- Handled insurance verification tasks using EPIC to validate patient insurance information.
MEDICATION TECHNICIAN
ResCare
09.2015 - 02.2016
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
FRONT DESK RECEPTIONIST
Intergraded Care Communities
01.2013 - 09.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Phlebotomy -
AUMT INSTITUTE
Ontario, CA02.2020
HS Diploma -
MARCH MOUNTAIN HIGH SCHOOL
Moreno Valley, CA06.2013
Skills
- Microsoft Office
- Advanced Knowledge of Technology and software applications
- Telephone Reception
- Information Processing
- Medical Terminology
- MEDS
- Covered CA
- EHR system (EPIC)
Personal Information
Title: Customer Service Specialist
Timeline
ELIGIBILTY TECHNICIAN
Riverside County DPSS
11.2023 - Current
REGISTRAR PER-DIEM
Riverside Community Hospital
04.2021 - 12.2022
PHELBOTOMY TECHNICIAN
Valentine Medical Clinic
02.2020 - 03.2021
INSTRUCTIONAL ASSISTANT
Moreno Valley Unified School District
01.2017 - 11.2023
MEDICATION TECHNICIAN
ResCare
09.2015 - 02.2016
FRONT DESK RECEPTIONIST
Intergraded Care Communities
01.2013 - 09.2015
Phlebotomy -
AUMT INSTITUTE
HS Diploma -
MARCH MOUNTAIN HIGH SCHOOL
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