Dajanee Turner
Goldsboro,NC
Summary
Talented Technical Support Representative with strong ability to understand the needs of both business and home users. Experienced across Windows, Linux, and Mac systems. Detail-oriented, fast learner, and capable of resolving issues quickly on first contact. Strong team player committed to delivering excellent customer service. Highly experienced in customer support roles. Familiarity with common software tools for customer relationship management and ticket handling, coupled with strong problem-solving skills and empathetic communication style. Proven ability to manage high-volume calls, emails, and chats while maintaining top-level customer satisfaction rates. Demonstrated success in conflict resolution and commitment to continuous improvement in service delivery.
Overview
7
7
years of professional experience
Work History
Customer Support
Connexus
Remote
04.2026 - Current
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
- Trained new team members on platform features and customer interaction protocols.
- Analyzed customer inquiries to identify trends and recommend process improvements.
- Collaborated with technical teams to troubleshoot complex issues requiring escalation.
- Maintained detailed records of customer interactions for compliance reporting purposes.
- Assisted in the development of FAQs and support documentation for users.
- Streamlined customer support processes for improved efficiency and faster response times.
- Provided exceptional customer support, patiently explaining technical issues to non-technical clients while offering solutions tailored to their specific needs.
Remote Customer Support Representative, Professional Services
American Heart Association
01.2023 - 03.2026
- Delivered high-quality remote customer support to healthcare professionals and donors.
- Assisted with account setup, troubleshooting, and platform navigation.
- Managed high call and email volumes while meeting productivity standards.
- Documented interactions using CRM systems.
- Collaborated with Professional Services teams for escalations.
- Demonstrated strong communication, empathy, and problem-solving skills.
- Assisted customers with inquiries and resolved issues efficiently.
Tier 1 Technical Support
Apple
09.2020 - 12.2023
- Provided timely software and hardware support.
- Handled high call volumes with professionalism.
- Participated in ongoing training.
- Resolved customer issues with empathy.
- Maintained composure in high-stress situations.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Navient
11.2018 - 08.2020
- Supported customers experiencing personal or financial difficulties.
- Met quality and call-time standards.
- Actively listened and resolved concerns.
- Reduced resolution times through effective communication.
Education
Associate of Arts - Medical Billing & Coding
DeVry University
High School Diploma - undefined
Goldsboro High School
06.2014
Skills
- Remote Support
- Software Installation
- Ticket Management
- Problem Resolution
- Microsoft & PowerPoint Specialist
- Typing Speed: 60 WPM
- Escalation Procedures
- Hardware Diagnostics
- CRM usage
- Customer support
- Technical troubleshooting
- Software support
- Account management
- Call center operations
- Conflict resolution
- Quality assurance
- Product knowledge
- Process improvement
- Active listening
Timeline
Customer Support
Connexus
04.2026 - Current
Remote Customer Support Representative, Professional Services
American Heart Association
01.2023 - 03.2026
Tier 1 Technical Support
Apple
09.2020 - 12.2023
Customer Service Representative
Navient
11.2018 - 08.2020
Associate of Arts - Medical Billing & Coding
DeVry University
High School Diploma - undefined
Goldsboro High School