DAJANERA JONES
MONTGOMERY,AL
Summary
Motivated human service worker with over 7 years of experience in customer service and teaching. Proactively identifies the best course of action for various scenarios and handles tasks confidently, both independently and as part of a team. Known for a highly organized approach to work, a professional that is strong advocate for those in need and committed to providing the best possible service.
Overview
4
4
years of professional experience
Work History
Case Manager Intern
Family Sunshine Center
08.2024 - 12.2024
- Assist the case manager with client intake, case file updates, and assessment of client progress, ensuring accurate documentation and adherence to confidentiality guidelines.
- Conduct regular resident check-ins, identifying needs, providing resources (e.g., employment assistance, food, or clothing), and documenting these interactions for future follow-up.
- Attend trainings on domestic violence, trauma-informed care, and crisis intervention, building knowledge to support vulnerable populations effectively.
- Perform routine apartment inspections, collaborate with pest control and maintenance teams to address any property issues, and report facility concerns to ensure safe and well-maintained living environments for residents.
- Oversee security protocols, including monitoring facility cameras and assisting with the installation and maintenance of security systems, supporting a safe space for residents and staff.
- Organize and participate in sessions led by external organizations (e.g., voter information sessions, church group discussions), fostering client access to community resources and support systems.
- Participate in case reviews with supervisors and department managers to discuss client progress, address challenges, and strategize ongoing support to meet client goals.
Credit Card Specialist
Bank Of America
07.2023 - 08.2024
- Conducted thorough credit assessments for credit card applicants, analyzing financial data and credit reports
- Servicing over 20 clients per hour with their concerns and offering Satisfactory service
- Multitasking through 3 monitors effectively while Interacting with customers to explain credit terms, fees, and benefits associated with different Bank of America credit card products
- Processed credit card applications accurately, ensuring compliance with bank policies and procedures are met at all times
- Addressed customer inquiries promptly, providing information and resolving issues related to credit cards
- Collaborated with cross-functional teams to address and resolve complex credit-related matters
- Stayed abreast of industry trends, regulations, and bank policies to ensure up-to-date knowledge
- Processed Clients payments and billing information confidentially and effectively
Retail Sales Associate/ Customer Service
Lowes
08.2021 - 06.2023
- Assist numerous customers with identifying and recommending various products and services to meet their needs
- Deliver quality friendly customer service while maintaining a store that is clean, safe, and stocked
- Operated PCs to maintain data in automated supply systems to respond to inquiries and process a variety of routine and complex supply transactions and adjustments
- Providing the best knowledge and advice to aid clients in working on future home improvement projects
- Collaborated with team members to create engaging store displays and participated in promotional events to drive sales and attract new customers
Machine Operator/ Front Desk Receptionist
Mlily Sleep Essentials
09.2020 - 07.2021
- Conducted physical supply and equipment inventories and made adjustments as needed
- Acted as receiving agent verifying delivered goods, preparing receipts for various types of purchases, and preparing and receiving reports within the prescribed time frames and consistent with all laws, regulations, and guidelines
- Ensure proper usage of industrial equipment, identify health and safety hazards, and maintain a safe working environment in alignment with OSHA standards equipment and clear materials from the factory floor to maintain a hazard-free environment
- Operate and monitor packing machines, ensure consistent quality and airtight seals, replenish packing materials, and manage inventories to ensure optimal supply levels
- Demonstrated excellent multitasking skills by performing front desk receptionist duties, including answering phones, booking appointments, and greeting visitors
- Assisted in administrative tasks, such as data entry, filing, and managing schedules, while ensuring exceptional customer service and satisfaction
Education
Bachelor of Science - Human Services, Case Management
Troy University
Troy, AL12-2024
Skills
- Crisis intervention techniques
- Documentation accuracy
- Stress management techniques
- Customer Service
- Case Management
- Multitasking
- Time Management
- Attention to Details
- Microsoft Office
- Billing and Invoices
- Effective communication
- Leadership
- Confidentiality Practices
- Patience
- Maintaining client records
- Medical Terminology
Timeline
Case Manager Intern
Family Sunshine Center
08.2024 - 12.2024
Credit Card Specialist
Bank Of America
07.2023 - 08.2024
Retail Sales Associate/ Customer Service
Lowes
08.2021 - 06.2023
Machine Operator/ Front Desk Receptionist
Mlily Sleep Essentials
09.2020 - 07.2021
Bachelor of Science - Human Services, Case Management
Troy University
Similar Profiles
Denise RagerDenise Rager
Administrator/Social Worker Supervisor at Sunshine Family Services (Formally Interim Care)Administrator/Social Worker Supervisor at Sunshine Family Services (Formally Interim Care)
Carmi CastroCarmi Castro
Receptionist at Sunshine Medical Wellness CenterReceptionist at Sunshine Medical Wellness Center
Aesol ParkAesol Park
Staff Nurse/Charge Nurse, Pediatric Floor at Sunshine Children's Home And Rehabilitation CenterStaff Nurse/Charge Nurse, Pediatric Floor at Sunshine Children's Home And Rehabilitation Center