DAJANIQUE SANDERS
Pittsburg,CA
Summary
I am a highly motivated and dependable individual with a strong commitment to ensuring customer satisfaction and contributing to the success of the company. With over 8 years of experience in customer service, including 5 years in a lobby-oriented role. I have developed excellent teamwork skills and maintain a positive and professional attitude.
Overview
11
11
years of professional experience
Work History
Field Supervisor
Cruise
10.2022 - 11.2023
- Monitored 14 employees performance for compliance with regulations and policies.
- Conducted regular patrols of facility to detect and deter security threats.
- Trained security workers on site-specified procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Allied Universal Security - Cruise
01.2022 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Welcomed guest with friendly greeting, and answer general questions
- Permitted entry with escort for approved persons into secure locations.
Security Guard
Allied Security- Gilead Sciences
01.2020 - 01.2022
- Verifying access of client employees, guests, visitors and vendors.
- Perform routine patrols.
- Provide excellent customer service to everyone coming and leaving site.
- Being present and vigilant at all times.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Desk Clerk
Midpen Housing- St.Matthews Apartments
07.2017 - 01.2020
- Answers telephones and directs the caller to the appropriate associate.
- Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.
- Greets and directs visitors to the company.
- Take and retrieve messages for various personnel.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Security Guard
Allied Universal - Pinterest
01.2019 - 04.2019
- Ensuring the facility is provided with high quality security services to protect people and property.
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing.
- Build, improve and maintain effective relationships with both client employees and guests.
- Answer questions and assist guests and employees.
- Answer phones or greet guests / employees in a professional, welcoming manner.
Desk Monitor
THE SALVATION ARMY HARBOR HOUSE
12.2017 - 08.2018
- Responsible for the security of premises.Answer phones, take messages, and distribute participant mail.Carry out administrative duties as assigned.Monitor all persons entering and exiting the building.Maintain a log of daily activities and do other required paperwork, including documentation of all incidents.Make regular rounds of the facility, including roof, parking area, and both side courtyards.
Desk Clerk
OFFICETEAM
02.2017 - 11.2017
- Greeted visitors promptly and directed to correct locations.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Supplied key cards and building access to employees and visitors.
Customer Service, Front End Supervisor
ROSS STORES
12.2015 - 01.2017
- Trained 6 new employees quarterly.Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Cashier/ Customer Service
WALGREENS
06.2015 - 04.2016
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Built and maintained effective relationships with peers and upper management.
Customer Service
BIG LOTS
03.2015 - 10.2015
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
Desk Clerk
DR.GEORGE W. DAVIS SENIOR CENTER
08.2012 - 08.2013
- Answer telephones, direct calls, take messages and make emergency calls when situations arise.
- Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.Complete incident reports to record unusual building activity.
Education
Associate Degree in Psychology - Psychology
Skyline College
San Bruno, CA05.2023
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
City Arts and Technology High School
San Francisco, CA, California2015
Skills
- Strong organizational skills Energetic work attitude
- Active listening skills
- Seasoned in conflict resolution
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
- Sharp problem solver
- Opening/closing procedures
- Professional Demeanor
- CCTV Monitoring
- Incident Reporting
- Adaptable and Flexible
- Meetings
- Filing
- Work Orders
- Telephone Etiquette
- Team Leadership
- Customer Service
- Administrative Support
- Hospitality
Timeline
Field Supervisor
Cruise
10.2022 - 11.2023
Security Officer
Allied Universal Security - Cruise
01.2022 - 10.2022
Security Guard
Allied Security- Gilead Sciences
01.2020 - 01.2022
Security Guard
Allied Universal - Pinterest
01.2019 - 04.2019
Desk Monitor
THE SALVATION ARMY HARBOR HOUSE
12.2017 - 08.2018
Desk Clerk
Midpen Housing- St.Matthews Apartments
07.2017 - 01.2020
Desk Clerk
OFFICETEAM
02.2017 - 11.2017
Customer Service, Front End Supervisor
ROSS STORES
12.2015 - 01.2017
Cashier/ Customer Service
WALGREENS
06.2015 - 04.2016
Customer Service
BIG LOTS
03.2015 - 10.2015
Desk Clerk
DR.GEORGE W. DAVIS SENIOR CENTER
08.2012 - 08.2013
Associate Degree in Psychology - Psychology
Skyline College
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
City Arts and Technology High School
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