Summary
Overview
Work History
Education
Skills
Timeline
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Dajanique Taylor

Customer service
Wilson,NC

Summary

Driven and compassionate, with a proven track record in sales and customer service at Starbucks, I excel in innovative thinking and logical reasoning. Demonstrated ability to enhance customer satisfaction and resolve complex issues, underscoring my dependability and proficiency in managing high call volumes at Iqor . Achievements include developing individualized care plans and improving patient comfort significantly.

Overview

14
14
years of professional experience

Work History

Health Care Aide Student

Family Owned
01.2011 - Current
  • Improved patient comfort by providing compassionate and attentive care during daily activities.
  • Observant of changes in patients'' physical or mental status that could indicate potential health issues requiring immediate attention from nursing staff or medical professionals.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s unique needs.
  • Supported patients'' nutritional needs by preparing meals, feeding assistance, and monitoring dietary restrictions as needed.

Customer Service Representative

Starbucks
05.2020 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Served numerous of customers a day while working along side my team to achieve all company goals.
  • Ran POS daily

Call Center Representative

Liquor
05.2019 - 03.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

New York City College of Technology
Brooklyn, NY

Skills

  • Sales and customer service
  • Logical reasoning
  • Innovative thinking
  • Dependable

Timeline

Customer Service Representative

Starbucks
05.2020 - 11.2022

Call Center Representative

Liquor
05.2019 - 03.2020

Health Care Aide Student

Family Owned
01.2011 - Current

New York City College of Technology

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Dajanique TaylorCustomer service