Daje Brock
Compton,CA
Summary
Proven leader in customer service, adept at drawer management and resolving customer complaints, enhanced Nordstrom's customer satisfaction. Skilled in order coordination and employing up-selling techniques, consistently prioritized efficiency and accuracy. Demonstrates exceptional communication and problem-solving abilities, contributing to a positive shopping environment.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Nordstrom
Redondo Beach, CA
10.2021 - Current
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Cashier Team Lead
Alma's Place
Compton, CA
02.2019 - Current
- Resolved customer complaints regarding food quality or service in a professional manner.
- Balanced cash drawers at the beginning and end of shifts.
- Checked expiration dates on food products before stocking shelves or selling them to customers.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
Customer Associate
Smart And Final
Compton, CA
01.2017 - 10.2018
- Maintained a clean work area by sweeping floors, tidying shelves, dusting surfaces.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Performed daily opening and closing duties including setting up register supplies, cleaning store equipment.
Education
High School Diploma -
Compton High
Compton, CA06-2017
Skills
- Check processing
- Order coordination
- Drawer management
- Customer complaint resolution
- Up-selling techniques
- Customer service
Timeline
Customer Service Cashier
Nordstrom
10.2021 - Current
Cashier Team Lead
Alma's Place
02.2019 - Current
Customer Associate
Smart And Final
01.2017 - 10.2018
High School Diploma -
Compton High
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