Dajeane Jacques
Norwalk
Summary
Professional office support specialist with demonstrated expertise in administrative functions and office management. Skilled in team collaboration, communication, and adaptability to meet evolving needs. Strong organizational abilities, proficiency in MS Office Suite, and keen attention to detail to ensure effective operations and high-quality results. Reliable, flexible, and focused on achieving organizational goals efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Registrar
Optimus Health Care
10.2022 - 04.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment
Customer Service Associate Team Leader
Walgreens
05.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Increased customer loyalty with exceptional service and proactive problem-solving techniques.
- Established rapport with repeat clients by remembering preferences or previous conversations, personalizing the service experience.
- Provided regular feedback to management regarding opportunities for process improvements based on direct customer experiences.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
Office Assistant
Excell Partners
09.2016 - 04.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Writing and preparing documents
- Performing basic bookkeeping
- File Management
- ordering office supplies
- Handling office mail and faxes
- Organize meetings and keeping minutes
Education
Bachelor Of Business Administration And Management - Business Administration
Sacred Heart University
Fairfield, CTHigh School Diploma - General Studies
Stamford High School
Stamford, CT06.2016
Skills
- Database administration
- Interdepartmental collaboration
- Outlook
- Attention to detail
- Active listening
- Interpersonal communication
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Analytical thinking
- Excell Spreadsheet
- Project management
- Microsoft Teams
- Microsoft Office
- Calendly
- Clockwise
Certification
- CBAP - Certified Business and Data Analysis Professional Through Coursera online Training/Certificate Program
- CAP - Certified Administrative Professional Through Bryant & Stratton College online training program
Timeline
Office Registrar
Optimus Health Care
10.2022 - 04.2024
Customer Service Associate Team Leader
Walgreens
05.2021 - 04.2022
Office Assistant
Excell Partners
09.2016 - 04.2020
Bachelor Of Business Administration And Management - Business Administration
Sacred Heart University
High School Diploma - General Studies
Stamford High School
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