Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

D'Ajenae Stanley

San Jose,CA

Summary

Dynamic receptionist with proven expertise at Prosegur, enhancing visitor experiences through efficient check-in processes and exceptional customer relations. Skilled in data entry and conflict resolution, I consistently streamlined front desk operations, contributing to improved workflow and client satisfaction. Recognized for professionalism and strong organizational skills in fast-paced environments.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Prosegur
02.2024 - Current
  • Managed front desk operations, ensuring smooth daily workflow and welcoming visitors professionally.
  • Coordinated appointment scheduling and maintained accurate records of client interactions.
  • Assisted in handling incoming calls, directing inquiries to appropriate departments efficiently.
  • Developed familiarity with company protocols, enhancing customer service quality and response times.
  • Trained new reception staff on operational processes and customer service best practices.
  • Implemented visitor check-in procedures to improve security and streamline access control measures.
  • Contributed to team meetings by providing feedback on process improvements for front desk operations.
  • Supported administrative tasks, including filing documents and organizing office supplies for efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.

Receptionist

Allied Universal Security Services
01.2022 - 12.2023
  • Supported administrative tasks, including filing documents and organizing office supplies for efficiency.
  • Implemented visitor check-in procedures to improve security and streamline access control measures.
  • Trained new reception staff on operational processes and customer service best practices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Receptionist

Securitas Security Services USA
06.2021 - 01.2023
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.

Receptionist

Silicon Valley Security and Patrol
01.2019 - 06.2021
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Developed familiarity with company protocols, enhancing customer service quality and response times.
  • Resolved customer problems and complaints.

Education

Oak Grove High School
San Jose, CA
07-2010

Skills

  • Time management
  • Detail Oriented
  • Verbal and written communication
  • Customer and client relations
  • Administrative support
  • Professional demeanor
  • Clerical support
  • Database administration
  • Front desk operations
  • Security
  • Professional and polished presentation
  • Reception desk management
  • Punctual and reliable
  • Conflict resolution

Certification

  • CPR certification: 3/6/2024-3/6/2026
  • First Aid certification: 3/6/2024-3/6/2026


Languages

English
Native or Bilingual

Timeline

Receptionist

Prosegur
02.2024 - Current

Receptionist

Allied Universal Security Services
01.2022 - 12.2023

Receptionist

Securitas Security Services USA
06.2021 - 01.2023

Receptionist

Silicon Valley Security and Patrol
01.2019 - 06.2021

Oak Grove High School

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