Dajha Jones

Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Directed customers to appropriate departments for additional support.
• Assisted in training new employees and participated in cross-training with other departments.
• Accurately tracked and recorded customer interactions in CRM platform.
• Scheduled technician repair appointments at customer request.
• Responded to customer calls and emails to answer questions about products and services
• Recommended and upsold new products, resulting in 2100 new accounts.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Completed orders and organized product deliveries to meet customer timetables.
• Stayed knowledgeable on latest innovations and technological advancements through continuous training.
• Resolved problems, improved operations and provided exceptional service.
• Developed team communications and information for meetings

• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Collected, arranged and input information into database system.
• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
• Enhanced production of Apple Wallet to exceed goals

• Created detailed sales presentations to communicate product features and market data.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Retained consistent client base by conducting market research to develop brand strategy.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
• Increased overall revenue 10% from virtual sales through effective salesmanship and great negotiation skills