DaJhana McKinley
Los Angeles,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kaiser Command Center of Operations
Blackstone Consulting Inc
Los Angeles, CA
05.2023 - 05.2024
- Identified and resolved technical issues, escalating to senior staff when necessary.
- Maintained detailed records of system activity, including incident reports and logs.
- Ensured compliance with security protocols and policies in order to protect data integrity.
- Provided training and guidance for junior team members in the use of various tools.
- Actively participated in meetings with stakeholders to discuss project goals and objectives.
- Assessed situations and alerted staff to initiate emergency action.
- Created records, schedules, reports and correspondence
Blackstone Gambling Associate
Blackstone
Gardena, CA
07.2021 - 11.2022
- Provided customer service support for inquiries, complaints, and returns.
- Processed payments using point-of-sale systems.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
Campus Security Officer/Customer Service Representative
Compton Unified School District
Compton, CA
07.2017 - 04.2022
- Provided safety and security services to students, faculty, and staff on campus.
- Prepared incident reports for all security related incidents encountered while on duty.
- Dispatched radio messages to other officers and agents of campus.
- Provided friendly and professional assistance to employees, visitors and customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Frontline Supervisor
UPS
Compton, CA
09.2016 - 06.2017
- Developed training plans for new staff members and provided ongoing support to ensure successful implementation of job duties.
- Monitored inventory levels to ensure adequate stock for customer orders.
- Enforced safety policies and procedures among employees in the workplace.
- Assigned tasks to team members based on their skillset and experience level.
Education
Massage therapist -
American Career College
01.2016
Skills
- Document Management
- Verbal Communication
- Filing
- Office Administration
- Clerical Support
- Documentation And Reporting
- Typing proficiency
- OSHA Compliance
- Multi-Line Phone Systems
- Strong interpersonal skills
- Highly organized
Additional Education
- Medical Massage Therapist Program, American Career College, Long Beach, CA
- 9 Hour Safety 101/ OSHA Training, UPS, Bell, CA
- 3 Week Supervisor Front Line Training, UPS, Cerritos, CA
- 3 Week Professional Security Officer Training, Employed Security Service Center INC, Pasadena, CA
- American Heart Association CPR Training, Employed Security Service Center INC, Pasadena, CA
- 3 Hour Fire Safety Training, West LA, CA
Volunteer Experience
- Department of Building and Inspection, Compton, CA, 05/2010, 01/2011, Provided exquisite customer service for residential and business building permits. Updated inspection calendar to streamline work productivity. Handled various administrative responsibilities for the Executive Director of the department
- Charles Drew University Librarian Assistant, Los Angeles, CA, 06/2012, 12/2013, Check in and out materials, renew materials, and process reserve materials. Register new patrons and issue library cards. Maintain library materials, including sorting and repairing damaged materials. Answer phones, organize files, and process returns and payments. Maintain computer databases, add or modify patron records, and perform other data entry procedures.
- Young Ladies Auxiliary (Citizens of Zion Baptist Church), Compton, CA, Assisted in homeless feeding, clothing and personal hygiene campaign. Restored multiple learning facilities within Compton Unified School District. Participated in several Breast Cancer Association events.
References
Reference available upon request
Certification
- OSHA Safety Certificate - Occupational Safety and Health Administration.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Front Line Supervisor Training Certificate
- Ground Operations Safety Training – IATA Training.
- Occupational Safety and Health Administration (OSHA) 30-Hour General Industry Training - U.S. Department of Labor.
Timeline
Kaiser Command Center of Operations
Blackstone Consulting Inc
05.2023 - 05.2024
Blackstone Gambling Associate
Blackstone
07.2021 - 11.2022
Campus Security Officer/Customer Service Representative
Compton Unified School District
07.2017 - 04.2022
Frontline Supervisor
UPS
09.2016 - 06.2017
Massage therapist -
American Career College
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