Dajia Parham-Wiggins
Middletown,CT
Summary
Experienced Customer Service Manager with an excellent track record of leading high performing teams to deliver great service and satisfaction. Skilled in developing and implementing customer service strategies, training staff, and resolving complex issues. Proficient in analyzing data to continue improvement initiatives and enhance the customer experience.
Overview
6
6
years of professional experience
Work History
Dietary Aide Leader
Middlesex Health Care Center
Middletown, CT
02.2023 - Current
- Assisted in the preparation of meals for patients according to dietary requirements and preferences.
- Monitored food consumption and intake levels, ensuring compliance with nutrition plans.
- Provided guidance to Dietary Aide staff on proper food handling techniques.
- Conducted inventory of kitchen supplies, restocked shelves, and notified supervisor of any shortages or needed items.
- Coordinated with other departments regarding special dietary needs or requests.
- Performed quality control checks throughout the day to ensure food was being stored at the appropriate temperature.
- Collaborated with chefs in menu planning for upcoming meals according to budget constraints.
- Supervised staff in setting up serving lines for meal service hours.
- Communicated effectively with other members of the dietary team to coordinate meal services.
- Served as a liaison between Dietary Department personnel and other hospital departments as needed.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Treated patients and team members with dignity and respect.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
Amazon Fulfillment Associate
Amazon
North Haven, CT
08.2022 - 02.2023
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Labeled cartons correctly prior to shipping outbound packages.
- Accepted, processed and quickly filled orders.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Dietary Aide
CONNECTICUT BAPTIST HOMES
Meriden, CT
09.2021 - 08.2022
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Filled and served various beverages for customers.
- Rotated inventory to reduce waste and optimize freshness.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Customer Service Manager
McDonald's
Middletown, CT
08.2018 - 01.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Conducted training and offered staff development opportunities to decrease process lags.
- Relayed customer feedback to cross-functional teams to improve products and services.
Education
Bachelor of Science - Criminal Justice
Central Connecticut State University
New Britain, CT12-2024
Associate of Science - Criminal Justice
Middlesex Community College
12-2022
High school diploma -
Middletown High School
Middletown, CT12-2020
Skills
- Retail Sales
- Supervising Experience
- Cashiering
- Customer service
- Restaurant experience
- Kitchen experience
- Restaurant management
- Leadership
- Dietary Aide Experience
- Food Safety
- Warehouse Experience
- Meal Preparation
- Microsoft Word
- Customer Service
- Flexible Schedule
- Time Management
- Scheduling and Planning
- Team Collaboration
- Computer Skills
- Problem-Solving
References
References available upon request.
Timeline
Dietary Aide Leader
Middlesex Health Care Center
02.2023 - Current
Amazon Fulfillment Associate
Amazon
08.2022 - 02.2023
Dietary Aide
CONNECTICUT BAPTIST HOMES
09.2021 - 08.2022
Customer Service Manager
McDonald's
08.2018 - 01.2022
Bachelor of Science - Criminal Justice
Central Connecticut State University
Associate of Science - Criminal Justice
Middlesex Community College
High school diploma -
Middletown High School
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