Dajland Metalia
Ultra Roof LLC
Greendale,WI
Summary
Dynamic leader with a proven track record in business management and customer relations, notably at Ultra Roof LLC. Excelled in budget administration and client service, enhancing operational efficiency and customer satisfaction. Skilled in verbal communication and staff management, achieving significant business growth through strategic planning and strong client relationships.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
9
9
years of professional experience
Work History
Owner
Ultra Roof LLC
Greendale, Wisconsin
09.2021 - Current
- Managed day-to-day business operations on roofing, siding and window installation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Sales Consultant
Umansky Motor Cars
09.2023 - 07.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Supervisor of Operations
Roofing Company
10.2017 - 08.2021
- Maintained strong relationships with subcontractors that led to successful collaborations on various projects.
- Improved workplace safety measures which resulted in fewer accidents or injuries throughout roofing operations.
- Improved customer satisfaction by ensuring proper installation and maintenance of windows in residential homes.
- Mentored junior roofers on best practices, fostering a culture of continuous learning within the team.
- Developed creative solutions for complex installation issues, resulting in satisfied clients despite challenging circumstances.
- Reduced material waste by closely monitoring inventory levels and ordering supplies as needed based on project requirements.
- Managed budgets effectively, carefully tracking expenses while maintaining high-quality standards for each project''s completion.
Dentist
DA Metalia Dent
04.2016 - 07.2017
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Education
Master of Science - Dentistry
Albania University
Tirana, Albania 10.2024 - 06.2024
Skills
Business Management
Customer Relations
Labor Relations
Budget Administration
Client Service
Small business operations
Verbal and written communication
Staff Management
Business Planning
Timeline
Master of Science - Dentistry
Albania University
10.2024 - 06.2024
Sales Consultant
Umansky Motor Cars
09.2023 - 07.2024
Owner
Ultra Roof LLC
09.2021 - Current
Supervisor of Operations
Roofing Company
10.2017 - 08.2021
Dentist
DA Metalia Dent
04.2016 - 07.2017
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