Da'jon Mason
Temple Hills,MD
Summary
Adaptable IT Administrator with 2 years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mid level IT administrator
FUTRON INCORPORATED
Woodbridge
11.2022 - Current
- Maintained accurate records of inventory and stock levels.
- Support, configure, maintain, and upgrade corporate customer networks and in-house servers
- Completed multiple deadlines for international government officials valued at more than $100,000 each week
- Handled classified network systems for the State Department.
- Directed daily assignments and process workflows.
- Created user accounts in Active Directory and assigned appropriate permissions.
Operations Specialist
Enjoy Technology
Lorton
01.2022 - 08.2022
- Perform cycle counts and conduct variance investigation to maintain inventory accuracy
- Execute in-market NetSuite daily operations including TOS, order fulfillment, shipping, and receiving
- Connect on weekly Fulfillment Operations meetings to align on department and partner initiatives
- Provide data on inventory quantities and market demands
- Collaborate and coordinate to support order reconciliation (open orders, POS orders).
Stock Manager
Steve Madden
Oxon Hill
09.2018 - 08.2019
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Designed and implemented tracking systems to optimize inventory control procedures.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Checked in and posted orders from hubs and vendors.
- Coordinated with store manager on inventory purchases, updates and replacements.
Front Desk Manager
VIDA Fitness and Aura spa
Washington, DC
08.2015 - 09.2018
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, ran reports, and delivered updates on occupancy and revenue.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Education
Certification - Software Development, Back-end
Nucamp
05.2024
Skills
- Software Installation
- Database Administration
- Operating systems
- Incident Management
- Remote Support
- Vendor Relationship Management
- Remote Conferencing Support
- Project Management
- Excellent Communication
- Product Development
- Adaptability
- Diagnosing issues
Certification
DOD MANDATORY CONTROLLED UNCLASSIFIED INFORMATION TRAINING CUI
INSIDER THREAT AWARENESS
Timeline
Mid level IT administrator
FUTRON INCORPORATED
11.2022 - Current
Operations Specialist
Enjoy Technology
01.2022 - 08.2022
Stock Manager
Steve Madden
09.2018 - 08.2019
Front Desk Manager
VIDA Fitness and Aura spa
08.2015 - 09.2018
Certification - Software Development, Back-end
Nucamp
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