DaJonae Elder

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

• Greets all patients and visitors promptly and professionally.
• Answers incoming telephone calls.
• Enters new patient demographic and insurance information.
• Reviews patient charges in ECW and calculates patient balances.
• Assists physicians with patient exams and procedures
• Performs front desk duties as requested by nurse coordinator.

• • Greet and register patients, collect necessary documentation, and verify insurance coverage.
• •Obtain and process patient demographics, medical histories, and consent forms.
• •Schedule and confirm patient appointments, coordinating with healthcare providers.
• • Explain billing policies, collect payments, and assist with financial assistance programs.
• • Maintain compliance with HIPAA regulations and ensure confidentiality of patient records.
• • Handle incoming calls, respond to inquiries, and provide accurate information regarding hospital services.
• • Collaborate with medical staff and departments to facilitate seamless patient care.
• • Utilize electronic health records (EHR) and hospital management systems for data entry and patient tracking.

• Accurately enter, update, and maintain data in databases, spreadsheets, and digital records.

• Verify and cross-check information for accuracy and completeness.

• Generate reports and summaries based on collected data.

• Maintain confidentiality and security of sensitive information.

• Scanned documents and saved in database to keep records of essential organizational information.
• Created and maintained data entry logs to track data entry activities.

• Engage with customers via phone, email, or in person to provide information on Reliant Energy plans, pricing, and services.

• Handle billing inquiries, payment processing, and troubleshooting service-related issues.

• Resolve customer concerns efficiently while ensuring a positive experience.

• Meet and exceed sales goals through upselling and cross-selling energy plans.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.