Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Da' Jone Baker

Westwego,Louisiana

Summary

To whom it may concern,

I am pleased to submit my application for the position at your company. I am excited for the opportunity to work at your company. My application is surely worth your attention. One of my main attributes is my great amount of experience with people. I am currently studying Psychology which gives me an insight, and a bit of of an advantage when it comes to understanding my employees. I have an understanding of business needs while also acknowledging the need for empathy for my employees which has resulted in great feedback on my management style with my employees. I have confidence that I am a strong candidate for any role in workplace.

For example, at my current building, I received a 4.22 out of 5 on our annual Employee Questionnaire. I have also implemented belts specifically for training new hires after facilitating their Onboarding and Orientation process; this has helped tremendously with our 30-day retention and engagement. I enjoy teamwork and my current position here at the ZNWO 701 Fedex Ground location has molded me into a successful manager. I love to obtain new knowledge and meeting new goals that I set for myself. Thank you for taking the time to consider my application to join your team. I am confident that I can add value, results, and positive energy. If you have any further questions, please do not hesitate to contact me at 504-409-8254.

Best regards,

Da'Jone A. Baker

Overview

7
7
years of professional experience
1
1
Certification

Work History

Orientation Manager

FedEx Ground
10.2022 - Current
  • Facilitate a two-day Onboarding and Orientation for new package handlers weekly.
  • Manage the E-hire hiring process.
  • Manage new hire and training processes.
  • Address a variety of package handlers questions and concerns, offering additional resources and references for more detailed information.
  • Coordinate and lead group tours of the NEWO facility.
  • Introduced new methods, practices, and systems to reduce turnover rate.
  • Manage the Package handler Training Audits.
  • Establish positive relationships with package handlers through fun and engaging conversation.
  • Help package handlers sign up for the benefits offered by FedEx Ground such as tuition reimbursement, direct deposit, insurance, and MySchedule password setup.
  • Deliver timely and accurate updates to the NEWO building about the open reqs for hiring and new hire information.

Ops Manager

Fedex, Ground
08.2021 - 10.2022
  • Ensuring efficient package sortation and compliance of administrative processes
  • Implementing ideas and practices during the sort to be successful - Creative thinking to achieve different goals with different strategies - Enforcing safety, training, engagement, and performance - Implementing policy, planning, and strategy.
  • Develop systems and procedures to improve operational quality and team efficiency.
  • Supervise package handlers and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers (ISP's)
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnover rate.

Package Handler Trainer

Fedex Ground
03.2021 - 08.2021
  • Training, teaching, and providing the knowldge of safety and proper loading tehniques
  • Implementing equipment and process on using them effectively
  • Set up and manage docks to assist manager and acknowledge any behavior to be used as a coaching moment
  • Provide on field training - Time management skills - Critical thinking skills - Leader quality skills - Coordination - Positive reinforement and instructing

Package Handler

Fedex Ground
10.2020 - 03.2021
  • Responsible for warehouse duties including but not limited to: - physically loading trucks - organization skills - unloading and/or sorting packages of varying sizes and weight - Scanning packages to the correct work area - Staying safe and making sure the dock and all peers are also safe during the sort - Equipment handling and maintenace - Ability to lift up to 75 pounds

Server

Server Olive Garden
10.2017 - 06.2019
  • Math skills needed - Greeting and seating guests - Retaining information from guests regarding allergies, specials, and questions about the menu
  • Consistent problem and solving and communication skills

Sales Associate

Footlocker
05.2016 - 12.2017
  • Operating cash registers - Assisting customers with sales - Stocking and Organizing shelves - Providing customers with excellent customer service
  • I was acknowledged for my great customer service and peak in commission sales to the customers.

Education

B.S - Counseling Psychology in Psychology, Sociology

University of Louisiana At Lafayette
Lafayette, LA
12.2021

High School Diploma -

Thomas Jefferson Highschool For Advanced Studies
Gretna, LA
05.2016

Skills

  • Time management
  • Compassionate
  • Education and Training
  • Ability to instruct and lead
  • Package Handler Recruiting
  • Facility Tours
  • New Hire Experiences
  • New Hire Orientation
  • Critical thinking
  • Problem Solving
  • Great communication
  • Teamwork

Certification

- Applied Behavior Analysis (ABA) - Certified Co-Occurring Disorder Specialist - Mental Health First Aid Training

Timeline

Orientation Manager

FedEx Ground
10.2022 - Current

Ops Manager

Fedex, Ground
08.2021 - 10.2022

Package Handler Trainer

Fedex Ground
03.2021 - 08.2021

Package Handler

Fedex Ground
10.2020 - 03.2021

Server

Server Olive Garden
10.2017 - 06.2019

Sales Associate

Footlocker
05.2016 - 12.2017

B.S - Counseling Psychology in Psychology, Sociology

University of Louisiana At Lafayette

High School Diploma -

Thomas Jefferson Highschool For Advanced Studies

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