Dajohn Keeling
Las Vegas,NV
Summary
Motivated professional, adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing years of background maintaining customer satisfaction and contributing to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Clerk,Room Coordinator
MGM Grand
11.2021 - 11.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Collected room deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
- Monitored and replenished display inventory and restructured according to available rooms
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Provided variance reports to field staff to assist with task prioritization.
- Documented daily activities in internal system and submitted timely shift reports.
- Monitored operations to spot and report on issues for quick resolution.
Manager
Regal Entertainment
09.2018 - 10.2021
- Managed schedules, accepted time off requests and found coverage for short shifts
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Mentored newly hired employees on cash register equipment and customer service and developed training manual for all floor staff to use for reference purposes
- Reviewed and resolved differences between accounting information and cash drawer
- Answered questions about store policies and concerns to support positive customer experiences
Concierge Ultra Luxury
MGM Grand Hotel
11.2022 - Current
- Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
- Knowledgeable on all dining and entertainment venues in the area including but not limited to: restaurants, golf courses, spas, nightclubs and tours
- Communicate effectively through email, telephone and during face to face interactions
- Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction
- Assume full responsibility for cashiering abilities to include but not limited to: maintaining a cash bank, resolving billing inquires, creating posting master accounts, processing credit card authorizations and proper execution of casino comps
- Maintain suite occupancy by controlling the out of service rooms, setting up guest lists when required and only upgrading suites after reviewing availability
Education
High School Diploma -
Silverado High School
Las Vegas, NV2018
Skills
- Refunds and exchanges
- Customer assistance
- Complaint resolution
- Sales expertise
- Cash register operations
- Inventory control procedures
- Cash Handling
- Technical knowledge
Certification
- First Aid/CPR Certified
Timeline
Concierge Ultra Luxury
MGM Grand Hotel
11.2022 - Current
Front Desk Clerk,Room Coordinator
MGM Grand
11.2021 - 11.2022
Manager
Regal Entertainment
09.2018 - 10.2021
High School Diploma -
Silverado High School
- First Aid/CPR Certified
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