Dajonnah Tennison
Lubbock
Summary
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Also, Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
Caregiver
Heroes Home Care
08.2023 - 02.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained positive relationships with clients and families.
- Administered medications according to prescribed schedules, ensuring compliance.
- Collaborated with team members to improve care delivery processes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Implemented personalized care plans tailored to individual client needs.
Hourly Manager
Dollar General Store
09.2021 - 04.2023
- Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented inventory management practices, enhancing stock accuracy and availability.
- Developed staff schedules to optimize labor costs while maintaining customer satisfaction levels.
- Managed cash handling processes, ensuring compliance with financial controls and reducing discrepancies.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cashier
Taco Villa
08.2016 - 05.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining inventory levels by restocking supplies as needed.
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Trained new cashiers on operational procedures and cash handling techniques.
- Monitored cash drawer for discrepancies, ensuring accurate financial reporting at shift end.
- Ensured compliance with health and safety regulations during food handling and service.
- Implemented improvements to checkout processes, enhancing overall customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Lubbock High School
Lubbock, Tx05-2017
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Housekeeping
- Meal preparation
- Strong ethics
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Team collaboration
- Hoyer lifting equipment
- Complex Problem-solving
- Reliability and punctuality
- Active listening
- Adaptability and flexibility
- Safety awareness
- Social interaction
- Conflict resolution
- Cultural sensitivity
Languages
English
Timeline
Caregiver
Heroes Home Care
08.2023 - 02.2025
Hourly Manager
Dollar General Store
09.2021 - 04.2023
Cashier
Taco Villa
08.2016 - 05.2019
High School Diploma -
Lubbock High School