DaJoune Grantham

• Open and close office.
• Customer service.
• Rejected returned.
• Coach team to financial goal -Marketing ( product, place, price, and promotions).
• Marketing for individual offices.
• Community engagement projects.
• Events to create leads for new customers.
• Staying ahead of competitors and prices.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Managing stocks include buying and selling stock, Also keeping Trust Accounts, UGMA, UTMA and many more types of accounts.

• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Answered above average number of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.

While working with this company, I advanced quickly. Teaching people how to be efficient on the phones, I created a guide for the new employees to succeed without needing to use floor support as much. This company was based on surveys all around the world, political, environmental, and social surveys. Quality control was the last assignment I had before I found employment with a new company.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Open, and close store.
• Marketing.
• Product/waste management.
• Interview and hiring.
• Truck orders, inventory, and management of food variances.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Increased sales revenues by promoting complementary products and educating customers about store promotions.