Dajoure Howard
San Antonio,TX
Summary
Skilled Boatswain\'s Mate with extensive and dedicated service in the United States Navy. Brings expert knowledge of marine operations, maintenance requirements, and cargo handling. Accomplished in maintaining team and vessel safety and expertly responding to emergencies. Experienced Aviation Boatswains Fuels - Petty Officer 3rd class with 5 years\' experience in the U.S.N. Technically astute and decisive with good problem-solving and organizational skills. A dynamic leader who has successfully spearheaded tactical planning and led teams through diverse operational requirements. Skilled trainer and mentor to subordinate personnel, improving productivity and technical understanding while maximizing team performance. Conversational trilingual abilities. A self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in computer software development. Experience performing quality assurance testing and consultative services for customers. A thorough quality assurance professional highly skilled in manual and automated application testing. Successfully partners with project management and development team members to deliver high-quality software for customers. Decisive in identifying problems at any stage of production. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Pest Control Technician
Hawx Pest Control
2024.06 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Aviation Boatswain's Mate, Fuels/Petty Officer Third Class
USN
2019.04 - 2023.12
- Prepared for underway operations by repairing, maintaining and stowing equipment.
- Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
- Trained and supervised personnel handling shipboard maintenance functions.
- Managed cargo loading and unloading to meet schedules and keep vessels balanced.
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
- Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements.
- Directed and coordinated crew members while loading or unloading cargo, steering vessels, operating engines and maintaining or repairing ship equipment.
- Arranged for ship to be fueled, restocked with consumable supplies and repaired.
- Coordinated fueling, repairs and other port activities to properly maintain ship.
- Checked for oil spills and other pollutants around ports, harbors and beaches.
- Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
- Utilized navigation resources to chart routes and maintain optimal course for vessel.
- Organized transit and customer clearances and sought permits to enter specific water territories.
- Determined ship course and location using celestial markers to back up navigation equipment and software systems.
- Created nautical maps and provided assistance in maritime rescue operations.
- Selected optimal routes and speeds to guide vessels to destinations in and meet schedule demands.
- Navigated courses and determined speeds using navigation tools.
- Measured depth of ocean waters and assessed operating conditions using equipment.
- Set courses by using area plotting sheets, compasses and sextants.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Oversaw ship operations during travel and kept watch for hazards.
- Steered boats along plotted routes to transport guests to destinations.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing any imperfection within the Fuels and Fuels systems.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Assessed ship suitability and conditions to mitigate risk of damage during transport.
- Monitored freight loading processes to verify compliance with safety standards and issued certificates of compliance to vessels meeting requirements.
- Consulted with clients regarding transportation strategy for specialized cargo items and implemented required parameters based on determined needs.
- Added warning signs about flammable, radioactive or explosive chemicals contained within shipments.
- Inspected cargo to verify load security, identify hazards and address concerns.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Directed investigations to verify and resolve customer or shipper complaints.
- Created and enforced policies and procedures for entire logistics team.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Trained and supervised personnel in daily operations.
- Oversaw assigned crew tasks, monitored progress and verified completion.
- Identified areas for improvement and suggested measures to increase performance and productivity.
- Assisted with equipment maintenance and repair.
- Managed workers in ship, aircraft or vehicle-related maintenance and operations.
- Completed daily reporting to inform supervisors of work completed or incidents.
- Observed strategic planning for combat and tactical missions.
- Utilized on-board navigation and off-ship landmarks to guide vessels.
- Engaged targets in low-light conditions by properly using night vision equipment.
- Directed logistical training procedures to adhere to military regulations.
- Trained, coached and mentored military units to improve readiness and training.
- Maintained thorough knowledge of safety and emergency procedures.
- Worked with higher-ranking officers to acquire new skills and knowledge.
Pest Control Service Technician
Hawx Pest Control
2019.01 - 2020.01
- Established professional relationships with customers to identify and solve pest problems.
- Conducted interior and exterior pest control services to alleviate mice and insects.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Inspected building perimeters to determine pest point of entry.
- Identified most effective chemicals and treatments for use against specific pests.
- Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Maintained knowledge and adhered to state rules and regulations.
- Inspected buildings and facilities to determine appropriate pest control measures.
- Utilized appropriate protective gear and equipment during application.
- Applied pesticides and other control strategies to manage pests.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Inspected facilities to determine infestation source and appropriate treatment.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Recognized for consistent quality service and efficiency.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
Contractor
Associated Couriers
2018.01 - 2019.03
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Maintained accurate inventory of products and materials using [Software].
- Checked and secured package loads before deliveries.
- Coordinated parcel delivery using strong time management skills.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Quickly responded to customer inquiries to improve business relationships.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Sorted parcels according to delivery route.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Performed routine air and fluid checks and refueling for vehicles.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Collected and distributed records between personnel and outside stakeholders.
Service Tech/Sale Consultant
APTIVE ENVIRONMENTAL PEST CONTROL
2018.11 - 2019.01
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Contacted new and existing customers to outline benefits of products.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Improved overall customer purchasing experiences to promote steady revenue.
Store Manager
Metro by T-Mobile
2018.01 - 2019.01
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Direct Tv / AT&T Account Manager
Alorica
2018.09 - 2018.12
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Retail Sales Manager
I Play N talk Ventures
2017.12 - 2018.09
- Monitored team sales targets and addressed deficiencies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Increased store sales by cross-selling complementary items.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Demonstrated knowledge of audit and compliance standards.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Reviewed store policies and made changes to streamline operations and increase productivity.
Sales Rep
I Play N talk Ventures
2016.11 - 2017.12
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by generating $[Amount] in sales.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Developed key customer relationships to increase sales.
Education
HVAC EPA License - HVAC Installation And Repair
South Texas Vocational Institute
San Antonio, TX01.2019
High School Diploma -
Smithson Valley High School
Spring Branch, TX06.2016
College Math course (Discrete Math) -
Seoul American High School
06.2015
Seoul American High School
South KOREA, Yongsang Base DODEA01.2015
Smithson Valley High School
New Braunfels, TX2014
Salmen High School
2013
Smithson Valley High School
Spring Branch, TX01.2012
Skills
- Great networking skills
- Strong leader
- Communication Management
- Heavy Equipment Management
- Navigation Expertise
- Engine Operations
- Marine Safety Procedures
- Geography Expertise
- Safety Management
- Crew Oversight
- Safety Equipment
- Vessel Maintenance
- Maintenance Management
- Emergency Planning
- Maintenance Coordination
- Safety Protocols
- Route Development
- Computer Device Proficiency
- Introvert and Extrovert
- Map Reading
- Cargo Handling
- Equipment Inspection
- Crisis Intervention Training
- Shift Work Experience
- Criminal Law Knowledge
- Investigative Skills
- Arrest Procedures
- Security Screenings
- Identification Verification
- Relationship Building and Management
- Military Experience
- CPR and AED certified
Accomplishments
- JCLC (Leadership camp) for JROTC selected out of 160 with my team of 8 cadets
- BLT (basic leadership training) for JROTC selected out of 250 cadets with my team of 22 cadets
- JROTC (JUNIOR RESERVES OFFICER TRAINING CORPS) All 4 Years
- JROTC volunteered (community service) – Toys for tots, Drill competition, parade marching, chaperone for basketball games and softball
- 2014-2015
- Cheer clinic camp 2014-2015
- French 1 club 2014-2015
Affiliations
- July 2022 Return of Deployment from 2021-2022
THE SECRETARY OF THE NAVY HAS AWARDED THE
NAVY AND MARINE CORPS ACHIEVEMENT MEDAL
TO AVIATION BOATSWAIN'S MATE (FUELS) AIRMAN DAJOURE J. HOWARD
UNITED STATES NAVY
FOR PROFESSIONAL ACHIEVEMENT IN THE SUPERIOR PERFORMANCE OF HIS DUTIES WHILE SERVING AS V-4 REFUELING CREWMAN ON BOARD USS CARL VINSON (CVN 70) ON 24 JANUARY 2022. DISPLAYING OUTSTANDING PROFESSIONALISM AND UNCOMMON INITIATIVE, AIRMAN HOWARD RESPONDED TO AN AIRCRAFT CRASH ON THE FLIGHT DECK WITHOUT DELAY OR CONCERN FOR HIS OWN LIFE. UPON IMPACT OF THE AIRCRAFT, AIRMAN HOWARD RAN TO THE SCENE AND PULLED STRETCHERS OFF THE ISLAND READY TO TRANSPORT INJURED SAILORS TO SAFETY. HIS EFFORTS WERE PRECISE, METHODICAL AND PROVIDED MULTIPLE OPTIONS FOR SHIPS MEDICAL PERSONNEL, ALLOWING MEDICAL EXTRA TIME TO SAFELY PROVIDE CARE AND EVACUATE THREE SQUADRON PERSONNEL. AIRMAN HOWARD'S
EXCEPTIONAL PROFESSIONALISM, UNRELENTING PERSEVERANCE, AND DEDICATION TO DUTY REFLECTED CREDIT UPON HIM AND WERE IN KEEPING WITH THE HIGHEST TRADITIONS OF THE UNITED STATES NAVAL SERVICE
- US Army Recruiting and command Award 4/21/2015
- Scholar Athlete award 4/24/2015.
- The United States Army Recruiting Command Award for having demonstrated qualities of dependability, good character, respect for military discipline and contribution to the Junior Reserve Officers’ Training Corps Program Superior Cadet Award 4/24/2015
Timeline
Pest Control Technician
Hawx Pest Control
2024.06 - Current
Aviation Boatswain's Mate, Fuels/Petty Officer Third Class
USN
2019.04 - 2023.12
Pest Control Service Technician
Hawx Pest Control
2019.01 - 2020.01
Service Tech/Sale Consultant
APTIVE ENVIRONMENTAL PEST CONTROL
2018.11 - 2019.01
Direct Tv / AT&T Account Manager
Alorica
2018.09 - 2018.12
Contractor
Associated Couriers
2018.01 - 2019.03
Store Manager
Metro by T-Mobile
2018.01 - 2019.01
Retail Sales Manager
I Play N talk Ventures
2017.12 - 2018.09
Sales Rep
I Play N talk Ventures
2016.11 - 2017.12
HVAC EPA License - HVAC Installation And Repair
South Texas Vocational Institute
High School Diploma -
Smithson Valley High School
College Math course (Discrete Math) -
Seoul American High School
Seoul American High School
Smithson Valley High School
Salmen High School
Smithson Valley High School
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