Personable and dedicated individual with extensive experience in customer service, administrative and musical entertainment industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Dajsha Daniels
Austin,TX
Summary
Overview
8
years of professional experience
Work History
A Beautiful DaeAustin, TX
Creative Consultant
11.2021 - Current
Job overview
- Translated consumer insights into meaningful, on-brand creative copy solutions.
- Edited video by adding graphics, titles, audio and special effects.
- Reviewed video and selected best footage for storytelling.
- Analyzed video content for quality control and editorial corrections.
- Transformed footage and assets to create compelling YouTube videos and content.
- Wrote and recorded original music in alignment with brand identity and creative goals.
- Developed melodies and harmonies using music theory principles.
- Built studio with necessary equipment and instruments to deliver meaningful music.
- Memorized musical selections, routines and cues while singing acapella with accompaniments.
Kalahari Resorts & ConventionsRound Rock, TX
Housing Coordinator
02.2022 - 01.2023
Job overview
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
- Responded to complaints and members' inquiries to improve service delivery.
- Maintained accurate records and documented client data in company databases.
- Educated local community residents about available health and wellness resources.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Made referrals to utilize community resources for resident's needs.
ROI Solutions Inc.REMOTE, IN
Advisor
08.2021 - 01.2022
Job overview
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Escalated calls to solve problems and drive customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
Concentrix, A SYNNEX CorporationREMOTE, TX
Customer Service Representative
02.2017 - 11.2021
Job overview
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented and updated case notes for each customer and work order.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
SpectrumAustin, TX
Technical Support Representative
06.2018 - 08.2019
Job overview
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Hope Lutheran Church & Early Learning CenterManhattan, KS
Child Caregiver
11.2014 - 01.2016
Job overview
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Education
Lake Central High SchoolSaint John, IN
High School Diploma
06.2009
University Overview
Indiana University - Purdue University IndianapolisIndianapolis, IN
Some College (No Degree) from Spanish And Psychology
University Overview
Purdue University CalumetHammond, IN
Some College (No Degree) from Psychology
University Overview
Full Sail UniversityWinter Park, FL
Some College (No Degree) from Music Production
University Overview
Skills
- Problem-Solving
- Confidentiality and Data Protection
- Professional and Courteous
- Multitasking and Time Management
- Document and File Management
- Ease with Computers and Technology
- Relationship Building
- Verbal and Written Communication
- Customer Service
- Detail-Oriented
- Microsoft Office Suite
- Research and Analytical Skills
Websites
Timeline
Housing Coordinator
Kalahari Resorts & Conventions
02.2022 - 01.2023
Creative Consultant
A Beautiful Dae
11.2021 - Current
Advisor
ROI Solutions Inc.
08.2021 - 01.2022
Technical Support Representative
Spectrum
06.2018 - 08.2019
Customer Service Representative
Concentrix, A SYNNEX Corporation
02.2017 - 11.2021
Child Caregiver
Hope Lutheran Church & Early Learning Center
11.2014 - 01.2016
Lake Central High School
High School Diploma
Indiana University - Purdue University Indianapolis
Some College (No Degree) from Spanish And Psychology
Purdue University Calumet
Some College (No Degree) from Psychology
Full Sail University
Some College (No Degree) from Music Production
Similar Profiles
Scott WoodScott Wood
Construction Superintendent at DAE BuildingConstruction Superintendent at DAE Building
Michael HanMichael Han
Captain Waiter at The Meat Bros / Dae Han GopchangCaptain Waiter at The Meat Bros / Dae Han Gopchang
Benjamin RyalsBenjamin Ryals
Office PA at DAE Light Media/The Ms. Pat ShowOffice PA at DAE Light Media/The Ms. Pat Show
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School
Tatiana T. TorresTatiana T. Torres
Senior Enlisted Advisor at U. S. Navy, Recruit Training CommandSenior Enlisted Advisor at U. S. Navy, Recruit Training Command