Dajshon Underdue
Suitland,MD
Summary
Driven, energetic, and dedicated professional with strong interpersonal skills. Proven ability to effectively collaborate with individuals of diverse ages, cultural backgrounds, and socio-economic statuses. Thrives on challenges and consistently sets ambitious goals to push beyond expectations. Unwavering motivation and commitment lie in facilitating transformative change in the lives of others. Excels at building rapport and motivating individuals to overcome personal obstacles. Passionate about personally assisting individuals in goal-setting and navigating through periods of change. Brings a unique combination of teamwork skills that foster organizational cohesiveness, strategic planning abilities that ensure successful programs, and a people-oriented approach that drives productivity and boosts morale.
Overview
12
12
years of professional experience
Work History
Operations Manager
Crothall Healthcare Environmental Services
07.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with external vendors and suppliers.
- Establishes and annually reviews standards and work procedures for all staff.
- Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
- Assists in the hiring process; interview, hiring and training of new associates.
- Orients, develops, and supervises all supervisory/housekeeping staff.
- Conducts regular inspections and makes recommendations to the facility.
- Provides staff education and continuous training.
- Communicates with staff, administration, and other departments.
Environmental Services Aide II - Lead
UM Capital Region Health
09.2017 - 07.2021
- Clean, disinfect and sanitize patient rooms
- Sweep, mop, burnish and wax floors
- Pull trash, Vacuum carpets
- Assigns job duties and work locations
- Coordinates with other departments in order to ensure appropriate and adequate services are being performed to the best of our abilities
- Runs shift as needed
- Overseeing day to day operations and reports to the manager
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Assisted with onboarding of new employees.
Shift Supervisor
Club Demonstration Services
01.2016 - 01.2018
- Prepare and demonstrate food and non-food products to Costco club members
- Responsible for all closing procedures including verification of hours, and the signing out of staff at the end of the shift
- Assist in day to day operations
- Runs the shift as needed
- Explaining to customers how to prepare foods and nutrition facts about products
- Ensure daily sales goals are met or exceeded
Account Manager
Ronald Reagan National Airport
01.2013 - 01.2016
- Create billing sheets as well as ensuring they are kept up to date and turned in twice a month
- Ensure all supplies are ordered as well as kept up to date with any changes that will be made
- Complete and ensure all safety procedures are followed and completed correctly
- Manager over all operations to ensure work is being completed correctly, securely, and in a timely manner
- Give safety briefings and ensure the team follows all safety measures and precautions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Interview and assist with hiring new employees
- Trained in safety as well as cleaning procedures
- Ensure the account is staying within the budget as well as assigning schedules to all employees, and ensuring payroll is completed and turned in
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Business Administration BS - Business Administration
University of Maryland Global Campus
Hyattsville, MD12-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Performance management
Timeline
Operations Manager
Crothall Healthcare Environmental Services
07.2021 - Current
Environmental Services Aide II - Lead
UM Capital Region Health
09.2017 - 07.2021
Shift Supervisor
Club Demonstration Services
01.2016 - 01.2018
Account Manager
Ronald Reagan National Airport
01.2013 - 01.2016
Business Administration BS - Business Administration
University of Maryland Global Campus
Similar Profiles
Charles McCarthyCharles McCarthy
Operations Manager at Crothall Healthcare Environmental ServicesOperations Manager at Crothall Healthcare Environmental Services
Lucy VanstoneLucy Vanstone
EVS Supervisor at Crothall Healthcare Environmental ServicesEVS Supervisor at Crothall Healthcare Environmental Services
Micah FletcherMicah Fletcher
Assistant Director at Crothall Healthcare Environmental ServicesAssistant Director at Crothall Healthcare Environmental Services