DAJUAN COLE
Houston
Summary
Assisted customers in selecting furniture that meets their needs. Supported sales team in overcoming objections to close sales. Maintained knowledge of store products to provide accurate information to customers.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Dillard's
02.2022 - 06.2023
- Executed customer payment processing to ensure timely transactions.
- Delivered accurate product information to customers in home and men's departments.
- Oversaw receipt of new items and implemented changes to floor displays to highlight merchandise.
- Resolved customer issues by delivering accurate information and effective solutions.
- Managed register operations, including opening, closing, and processing store deposits and change orders.
Sales Specialist
Livingspaces Furniture
06.2023 - 12.2025
- Guided guests through product selection and tailored special order furniture designs to meet individual preferences.
- Monitored sales performance and implemented strategies to maintain top sales rankings each month.
- Demonstrated expertise through certification in mattress sales and proficiency in custom fabric selection tailored for guest preferences.
- Guided guests through credit application procedures, ensuring accurate and timely processing.
Furniture specialist
Conn's HomePlus
06.2012 - 04.2022
- Monitored and adjusted planogram displays to ensure alignment with corporate merchandising guidelines.
- Educated team members on furniture features and ongoing promotions to drive sales effectiveness.
- Developed and conducted training programs to inform sales team about new product inventory concerns and strengthen product expertise.
- Oversaw daily tasks of department associates, ensuring adherence to established procedures.
- Arranged and presented new merchandise as it arrived to attract customer interest and drive sales.
Education
High School Diploma - undefined
Worthing High School
Houston, TX05.2008
Skills
- Managed customer interactions by addressing concerns promptly and verifying resolution effectiveness through follow-up communication
- Guided customers through the sales process, ensuring comprehensive offerings of products and warranties while employing effective closing strategies
- Managed customer inquiries by providing personalized solutions and fostering positive interactions
- Developed and implemented training sessions for sales team and cashiers, focusing on strategies to elevate customer interactions and service excellence
- Managed the creation and distribution of updated price tags to reflect changes from new advertising materials for efficient store closing procedures
Timeline
Sales Specialist
Livingspaces Furniture
06.2023 - 12.2025
Retail Sales Associate
Dillard's
02.2022 - 06.2023
Furniture specialist
Conn's HomePlus
06.2012 - 04.2022
High School Diploma - undefined
Worthing High School