Summary
Overview
Work History
Education
Skills
References
Additional credentials
Timeline
Generic

Dajuan Dent

Frederick,MD

Summary

Professional and experienced rental management professional prepared for leadership in branch operations. Proven ability to optimize fleet utilization, drive customer satisfaction, and streamline rental processes. Strong focus on team collaboration to achieve results and adapt to changing needs. Skilled in conflict resolution, financial management, and customer service, with reliable and flexible approach.


Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Flagship Branch Rental Manager

Enterprise Mobility
04.2023 - Current
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Branch Rental Manager

Enterprise Mobility
12.2022 - 04.2023
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Branch Rental Manager

Enterprise Mobility
04.2022 - 12.2022
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Flagship Assistant Branch Manager

Enterprise Mobility
09.2021 - 04.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.

Manager Assistant

Enterprise Mobility
07.2021 - 09.2021

Manager Trainee

Enterprise Mobility
09.2020 - 07.2021

Call center Customer Service representative

Amazon
03.2018 - 11.2020
  • Company Overview: Delivery Company
  • Organized routes for the drivers
  • Delivered Packages to customers
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Front Desk/Housekeeping Supervisor

Best Western Plus
09.2018 - 03.2019
  • Company Overview: Front Desk Agent
  • Completed schedules, shift reports, and other business documentation.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.

Sheraton
04.2018 - 09.2017
  • Company Overview: Rooms Intern
  • Register and assign guest rooms
  • Collect form of payments
  • Assisted with managerial tasks
  • Handled guest inquiries that did not require management assistance
  • Assisted with banquet operations (Weddings, Conferences, Meetings)
  • Learned operations of housekeeping
  • Assisted with laundry inventory
  • Learned the different roles of housekeeping and its responsibilities (Houseman, housekeeper, Laundry attendant, and management roles)
  • Rooms Intern

Education

Bachelors of Arts - Hospitality Management

Mercyhurst University
Erie, PA
05.2018

Associate of Arts - General Studies

Baltimore City Community College
Baltimore, MD
05.2015

Skills

  • Operational Leadership
  • Sales and Marketing Strategy
  • Customer Relationship Management
  • Financial Managerment
  • Training and Development
  • Compliance and Risk Management
  • Financial Analysis
  • Strategic Planning and Execution

References

Available upon request

Additional credentials

  • Kappa Alpha Psi Fraternity, Chapter President
  • Proficient in Microsoft Word, Powerpoint, and Excel
  • Relevant Hospitality Courses: Hospitality Law, Intro to Hospitality Industry: Rooms Division, Applied Service Methodology

Timeline

Flagship Branch Rental Manager

Enterprise Mobility
04.2023 - Current

Branch Rental Manager

Enterprise Mobility
12.2022 - 04.2023

Branch Rental Manager

Enterprise Mobility
04.2022 - 12.2022

Flagship Assistant Branch Manager

Enterprise Mobility
09.2021 - 04.2022

Manager Assistant

Enterprise Mobility
07.2021 - 09.2021

Manager Trainee

Enterprise Mobility
09.2020 - 07.2021

Front Desk/Housekeeping Supervisor

Best Western Plus
09.2018 - 03.2019

Sheraton
04.2018 - 09.2017

Call center Customer Service representative

Amazon
03.2018 - 11.2020

Associate of Arts - General Studies

Baltimore City Community College

Bachelors of Arts - Hospitality Management

Mercyhurst University
Dajuan Dent