DAJUAN IVORY
Saint Ann,MO
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Revenue Cycle Representative
SIHF Healthcare
Sauget, IL
06.2025 - 01.2026
- Directed comprehensive patient financial journeys, addressing inquiries and managing denied claims to facilitate timely reimbursement for healthcare providers.
- Addressed patient billing inquiries to facilitate accurate information dissemination and timely issue resolution.
- Partnered with clinical teams to enhance operational efficiency through streamlined revenue cycle processes.
Medical Assistant
BJC HealthCare
St. Louis, MO
04.2024 - 04.2025
- Executed administrative tasks, including appointment scheduling and patient record management.
- Performed essential clinical duties to support patient care, such as measuring vital signs and aiding doctors during examinations.
- Facilitated refill request submissions to maintain patient medication adherence.
- Executed systematic filing and updating of medical records to support efficient patient care.
- Tracked and updated patient symptoms to ensure comprehensive medical history for effective treatment.
- Monitored and recorded patient vital signs while maintaining comprehensive medical histories to support effective patient care.
- Facilitated examinations and procedures for healthcare providers to enhance patient comfort and ensure safety standards.
Patient Transporter
SSM Health
Bridgeton, MO
02.2023 - 09.2024
- Cultivated strong relationships with patients and team members to drive customer satisfaction.
- Coordinated timely transportation of patients to various locations within and outside facility to ensure efficient operations.
- Executed safe lifting and transportation of patients to and from treatment areas and procedure rooms, enhancing overall patient care experience.
- Delivered emotional support and guidance to patients and families to enhance their overall experience.
- Coordinated logistics for timely delivery of medical equipment and laboratory specimens to support patient care and diagnostic processes.
- Coordinated the relocation of deceased patients and their possessions to ensure respectful handling.
- Ensures protection of patient trust and hospital confidentiality by maintaining the privacy of all sensitive data.
- Adhered to established protocols and procedures to ensure secure transport of patients and their belongings, as well as medical supplies and specimens.
- Implemented and upheld health and safety regulations established by hospital and government authorities to foster a safe workplace.
- Maintained compliance with JCAHO and HIPAA standards to uphold regulatory requirements.
- Pursued ongoing educational opportunities to foster skill development and industry expertise.
- Coordinated patient transfers between departments to ensure comfort and timely arrivals.
- Supported nursing staff during patient transfers and procedures to enhance operational efficiency.
Medical Receptionist III
MERCY HEART AND VASCULAR HOSPITAL
Creve Coeur, MO
06.2022 - 03.2024
- Managed patient communications by providing appropriate guidance and direction via phone and face-to-face interactions.
- Managed appointment scheduling and maintained accurate demographic data. Oversaw patient check-in and check-out to enhance operational efficiency.
- Organized and maintained waiting room to provide a clean and orderly space for visitors.
- Managed various clerical tasks as required to support administrative functions.
- Delivered responsibilities in accordance with mission values and service standards to uphold quality and integrity.
- Coordinated patient scheduling and appointment confirmations to streamline clinic operations.
- Facilitated efficient insurance verification procedures to ensure seamless patient access to healthcare services.
Lead Patient Transporter
Mercy Hospital and Medical Center
Creve Coeur, MO
11.2020 - 06.2022
- Ensured patient comfort and safety during transportation across various hospital departments.
- Enhanced patient and visitor experience by providing safe escorts and precise directions to various hospital locations.
- Facilitated efficient transport of various patient equipment to enhance operational flow within hospital settings.
- Coordinated and executed call dispatching for transportation services to optimize route efficiency.
- Coordinated patient transport to multiple departments, ensuring comfort and timely arrivals to support overall care delivery.
- Supported nursing staff in patient transfers to enhance hospital operations.
Sales Representative
Charter Spectrum DSR
08.2019 - 08.2020
- Oversaw customer engagement for residential cable, internet, home phone, and home management services. Analyzed household requirements to deliver personalized solutions. Drove revenue maximization through strategic recommendations and customer relationship management.
- Engaged in selling, transferring information, and offering assistance to enhance customer experience with cable services over the phone.
- Formulated and executed strategic sales initiatives aimed at enhancing customer engagement and retention.
- Conducted comprehensive analysis of market trends to inform product positioning strategies and strengthen competitive edge.
Collections Advisor
US Bank National Association
Olivette, MO
11.2017 - 08.2019
- Oversaw customer outreach initiatives to secure payments on delinquent credit card accounts. Analyzed delinquency causes to enhance collection strategies. Led collection efforts in alignment with state and local regulations to maximize debt recovery.
- Directed high-volume collections efforts to enhance client relationships and ensure timely payment resolutions.
- Conducted analysis of account statuses to uncover delinquency patterns and recommend targeted collection approaches.
Customer Service Advocate
UnitedHealth Group
Maryland Heights, MO
07.2016 - 04.2017
- Facilitated member support for prescription drug insurance plans to enhance service delivery.
- Conducted thorough examination of records and bills to ensure accuracy and compliance.
- Managed resolution of customer inquiries to enhance overall satisfaction and strengthen loyalty.
- Facilitated timely resolutions of intricate account challenges through effective collaboration with internal teams.
Unit Manager
GC Services
Weldon Spring, MO
08.2006 - 07.2016
- Led project teams through all phases of development to achieve timely and cost-effective results. Oversaw resource allocation and task assignments to optimize team performance. Fostered a collaborative environment to drive project success and stakeholder satisfaction.
- Managed Kronos platform to ensure accurate employee scheduling and operational efficiency.
- Facilitated employee performance evaluations to enhance team productivity and development.
- Implemented training programs to enhance skills and performance of analysts.
- Monitored analyst performance to maintain accuracy and efficiency in account handling.
- Reviewed and documented missed actions to enhance accuracy and accountability among analysts handling accounts.
- Managed various ad hoc responsibilities delegated by assistant manager to support operational objectives.
- Facilitated collaboration among diverse teams to enhance service delivery and operational efficiency.
- Developed and implemented strategies to streamline workflows and minimize service response times.
General Manager
McDonald's
Weldon Spring, MO
07.2014 - 08.2015
- Managed procurement processes for food and beverage supplies to ensure operational efficiency.
- Engaged with culinary and service staff to strategize menu planning and enhance front line and dining room operations.
- Managed daily operational tasks to ensure efficient store opening and closing.
- Obtained food safety certification to enhance operational safety and quality assurance.
- Managed daily operational activities to maintain compliance with established company guidelines.
- Designed and implemented training initiatives aimed at improving service quality and enhancing operational efficiency.
Shift Manager
Dairy Queen
Caseyville, IL
01.2004 - 08.2006
- Led training initiatives for crew members to optimize operational efficiency and performance.
- Facilitated recruitment and allocation of personnel to meet operational needs.
- Addressed and rectified food quality and service complaints to uphold high standards of dining experience.
- Managed daily shift operations to enhance productivity and ensure exceptional service delivery.
- Developed and implemented training programs to enhance team members' customer service skills and operational knowledge.
Education
Certification - Human Resource Management
University of Phoenix-Online Campus
Phoenix, AZ03-2026
Bachelor's degree - Business Management
University of Phoenix-Online Campus
Phoenix, AZ03-2026
Associate's degree - Business
University of Phoenix-Online Campus
Phoenix, AZ09-2024
Certification - Medical Records
University of Phoenix-Online Campus
Phoenix, AZ02-2023
Certification - General Management in Management
University of Phoenix-Online Campus
United States08-2019
High school or equivalent - general studies
Cahokia High School
Cahokia, IL12-2002
Skills
- Restaurant management
- Customer relationship management
- Medical administrative support
- Payroll
- Medical records
- Leadership
- Office management
- Patient registration
- Call center management
- HIPAA compliance
- Accounts receivable
- Claim submission
Accomplishments
- Unit Manager Star Award
- Perfect Attendance Award
- Star Associate Award
Certification
- CPR Certification
- CHAA
- Driver's License
- Food Safety Certification
- Pharmacy Technician Certification
- Pharmacy Technician License
- BLS Certification
- ServSafe
- Certified Coding Associate
- Certified Coding Specialist
- Certified Professional Coder
- Medical Billing Certification
- Medical Coding Certification
- BC/BE
Timeline
Revenue Cycle Representative
SIHF Healthcare
06.2025 - 01.2026
Medical Assistant
BJC HealthCare
04.2024 - 04.2025
Patient Transporter
SSM Health
02.2023 - 09.2024
Medical Receptionist III
MERCY HEART AND VASCULAR HOSPITAL
06.2022 - 03.2024
Lead Patient Transporter
Mercy Hospital and Medical Center
11.2020 - 06.2022
Sales Representative
Charter Spectrum DSR
08.2019 - 08.2020
Collections Advisor
US Bank National Association
11.2017 - 08.2019
Customer Service Advocate
UnitedHealth Group
07.2016 - 04.2017
General Manager
McDonald's
07.2014 - 08.2015
Unit Manager
GC Services
08.2006 - 07.2016
Shift Manager
Dairy Queen
01.2004 - 08.2006
Certification - Human Resource Management
University of Phoenix-Online Campus
Bachelor's degree - Business Management
University of Phoenix-Online Campus
Associate's degree - Business
University of Phoenix-Online Campus
Certification - Medical Records
University of Phoenix-Online Campus
Certification - General Management in Management
University of Phoenix-Online Campus
High school or equivalent - general studies
Cahokia High School