Dajuan Jenkins
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Lead
Crocs
Las Vegas, NV
01.2023 - 02.2025
- Led and supported operations across multiple departments including Replenishment, Picking, Receiving, and Inventory within a high-volume distribution center.
- Utilized WMS (Warehouse Management System) to replenish stock and ensure accurate fulfillment of customer orders.
- Performed order picking and page picking to prepare shipments according to customer specifications.
- Assisted in the Receiving Department by unloading deliveries, scanning products, and ensuring timely intake into inventory systems.
- Contributed to Inventory Management by relocating products, assigning SKUs to designated areas, and conducting regular cycle counts to maintain stock accuracy.
- Ensured that all items were correctly placed and accounted for, helping to minimize errors and improve operational efficiency.
Customer Service Representative
DIRECTV
Los Angeles, CA
03.2022 - 01.2023
- Customer Service RepresentativeDIRECTV, Los Angeles, CA
[Add your dates of employment here – e.g., March 2022 – January 2023]Provided front-line support to customers by resolving account issues, updating account information, and processing renewals.
Handled billing inquiries and disputes with professionalism and accuracy, ensuring customer satisfaction.
Assisted customers with technical troubleshooting for DIRECTV services, including equipment and service-related issues.
Maintained detailed records of customer interactions using internal systems, following up to ensure resolution.
Delivered excellent customer service while meeting performance metrics in a high-volume call center environment.
Cashier/inventory
Best Buy
Las Vegas, NV
11.2020 - 12.2021
- Cashier / Inventory AssociateBest Buy, Las Vegas, NV
November 2020 – December 2021Provided excellent customer service by assisting customers with technology-related questions and helping them locate products in-store.
Operated the cash register, processed transactions accurately, and maintained a clean and organized checkout area.
Assisted with inventory tasks, including stock replenishment, shelf organization, and inventory tracking to ensure product availability.
Supported loss prevention efforts by monitoring product movement and reporting any discrepancies.
Customer Service Manager
Bertie imaging
Los Angeles, CA
07.2013 - 09.2015
- Customer Service ManagerBirdy Imaging, Santa Monica, CA
July 2013 – September 2015Led and coached a team of customer service representatives handling high volumes of inbound calls.
Provided ongoing training, support, and performance feedback to ensure team members delivered exceptional customer service.
Monitored call quality and customer interactions to identify areas for improvement and implement best practices.
Acted as a point of escalation for complex customer issues, resolving them quickly and professionally.
Contributed to improved team efficiency and customer satisfaction through mentoring, performance tracking, and team development.
Education
Mary B Perry High School
Camarillo, CASkills
- Warehouse management
- Inventory control
- Order fulfillment
- Customer service
Timeline
Lead
Crocs
01.2023 - 02.2025
Customer Service Representative
DIRECTV
03.2022 - 01.2023
Cashier/inventory
Best Buy
11.2020 - 12.2021
Customer Service Manager
Bertie imaging
07.2013 - 09.2015
Mary B Perry High School