DAJUAN PORTIS
Chicago,IL
Summary
Sales & Front Office Hospitality Professional Hospitality professional with 6+ years across Hyatt and Hilton supporting guest services, billing accuracy, group reservations, and operational communication. Strong systems proficiency and coordination skills with experience assisting group bookings, rooming lists, and event logistics. Known for accurate documentation, smooth cross-department communication, and professional client support. Ready to contribute as a Sales Coordinator supporting group and hotel sales operations.
Overview
8
8
years of professional experience
Work History
Night Manager
Hilton
08.2025 - Current
- Support group arrivals, billing accuracy, and reservation adjustments.
- Communicate group details and special requests to operations teams.
- Assist with guest relations and follow-up communication.
- Validate nightly posting accuracy and support event billing review.
Front Desk Supervisor
Hyatt Place Chicago
04.2024 - 08.2025
- Coordinated group billing accuracy and reservation changes for group stays.
- Maintained detailed record accuracy supporting business travel and group accounts.
- Trained staff on PMS usage, billing accuracy, and guest communication.
- Supported the sales office by executing reservation changes, block management, and guest follow-up.
Night Manager
Hyatt Place Chicago
11.2020 - 04.2024
- Managed group folios, group arrivals, and payment authorizations.
- Ensured accuracy of group postings, allowances, and event-related charges.
- Communicated group needs to operations and ensured correct billing setup.
Night Auditor
Hyatt Place Chicago
09.2018 - 11.2020
- Prepared group billing, daily reports, and revenue summaries.
- Ensured all postings, settlements, and adjustments were accurate.
- Maintained zero audit discrepancies for three consecutive years.
Front Desk Agent
The W City Center
10.2017 - 09.2018
- Delivered service excellence, processed reservations, and assisted with group arrivals.
- Answered multi-line phone system and enthusiastically greeted callers.
Skills
- Group Reservations & Room Blocks
- Envision, Opera, Reserve, Colleague Advantage
- Billing, Invoicing & Reconciliation
- Event Detailing & Group Communication
- Guest & Client Service
- Administrative Support
- Microsoft Office
- Reporting & Documentation
- Cross-Department Coordination
- Night Operations & System Accuracy
Timeline
Night Manager
Hilton
08.2025 - Current
Front Desk Supervisor
Hyatt Place Chicago
04.2024 - 08.2025
Night Manager
Hyatt Place Chicago
11.2020 - 04.2024
Night Auditor
Hyatt Place Chicago
09.2018 - 11.2020
Front Desk Agent
The W City Center
10.2017 - 09.2018