Summary
Overview
Work History
Education
Skills
Awardsandacknowledgements
Timeline
Generic

Dajuan Weaver

Fort Worth

Summary

Dedicated, efficient and detailed oriented applicant with over 5 years of experience as a customer service specialist. Knowledgeable in information technology, business awareness and Microsoft Office Suite. Comfortable in a supervisory position; capable of efficiently and effectively multitasking while working independently and collaboratively on projects. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Experience Manager Micro-Market

Best Buy
06.2023 - Current
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Drive employee experience strategy across the micro-market to drive seamless customer experiences
  • Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
  • Lead efforts to maximize results or provide course correction as needed

drive localized customer and employee strategies throughout their home location. share trends impacting your micro-market (local surrounding stores) with the Hub Micro-Market Director. Additionally, responsible for driving employee development and performance management.

Assistant Store Manager/Sales Manager

Best Buy
08.2022 - 06.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
  • Manage the month-end and year-end close processes

Specialty Sales Manager, Connections

Best Buy
05.2019 - 08.2022
  • Be an expert in your respective department and apply holistic knowledge to drive profitable outcomes.
  • Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).
  • Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.
  • Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
  • Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.
  • Motivate, coach, recognize, and performance manage employees to reach their full potential.

• • Resolve complex customer issues.

Supervisor

Best Buy Mobile/ Smart Home
01.2017 - Current
  • Drive positive outcomes of key sales indicators within my department in support of revenue, margin and net operating profit goals
  • Integrate partnerships and third party agendas specific to sales, training, and customer facing creativities to ensure continuous experience
  • Engage with customers using marketing skills to build complex, connected solutions while maintaining a balance of high velocity and high service
  • Motivate, coach, recognize, and manage the performance of employees to reach their full potential

Assistant Manager

Best Buy Mobile Store
01.2013 - 01.2017
  • Builds sales solutions that engages the customer and drives profitability
  • Integrates strategic partnerships to further sales, training, and customer success initiatives
  • Assisting the manager in organizing, planning and implementing various strategies
  • Monitor retail operating costs, budgets and resources

Assistant Manager

Verizon Wireless
01.2011 - 01.2013
  • Research emerging products and use information to update the store’s merchandise
  • Conduct regular audits to ensure that the store is visually appealing and functional
  • Ensure that all employees adhere to company’s policies and guidelines
  • Coordinate daily customer service operations such as; sales processes, orders and payments

Senior Sales Floor Representative

Best Buy
01.2007 - 01.2011
  • Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service
  • Operate cash registers, manage financial transactions and balance drawers
  • Provide superior product knowledge
  • Maintain an orderly appearance on the sales floor

Education

Associate of Applied Science - Biology

Los Angeles Valley College
01.2007

Real Estate Certification - Technology

West Valley Occupational School of Business
01.2005

Skills

  • CRM software proficiency
  • Customer Journey Mapping
  • Customer experience strategy
  • Cross-Functional Teamwork
  • Sales expertise
  • Business Development

Awardsandacknowledgements

  • You delivered that big presentation to rave reviews.
  • Are you president of your fraternity or sorority, head of the condo board, or a team lead for your favorite charity? You’re a natural leader–tell it like it is!

Timeline

Experience Manager Micro-Market

Best Buy
06.2023 - Current

Assistant Store Manager/Sales Manager

Best Buy
08.2022 - 06.2023

Specialty Sales Manager, Connections

Best Buy
05.2019 - 08.2022

Supervisor

Best Buy Mobile/ Smart Home
01.2017 - Current

Assistant Manager

Best Buy Mobile Store
01.2013 - 01.2017

Assistant Manager

Verizon Wireless
01.2011 - 01.2013

Senior Sales Floor Representative

Best Buy
01.2007 - 01.2011

Real Estate Certification - Technology

West Valley Occupational School of Business

Associate of Applied Science - Biology

Los Angeles Valley College
Dajuan Weaver