Da’Juana Hendrix
West Palm Beach,FL
Overview
2022
2022
years of professional experience
Work History
CSR/Transactions Consultant
Convergys/PayPal
05.2020 - 03.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Hardware Associate
Home Depot
10.2019 - 2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Increased sales revenue with strategic product placement and promotional displays.
- Spearheaded efforts to reduce shrinkage through diligent inventory control and loss prevention measures.
- Streamlined inventory management by implementing effective tracking systems.
- Demonstrated expertise in various hardware categories by staying up-to-date with industry developments.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
Customer Service Representative
Continuum
2024 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Business Administration And Management
Colorado Technical University
Colorado Springs, COBusiness Administration And Management
Colorado Technical University
Colorado Springs, CO04.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
CSR/Transactions Consultant
Convergys/PayPal
05.2020 - 03.2021
Hardware Associate
Home Depot
10.2019 - 2020
Customer Service Representative
Continuum
2024 - 2025
Bachelor of Arts - Business Administration And Management
Colorado Technical University
Business Administration And Management
Colorado Technical University