Overview
Work History
Education
Skills
Timeline
Generic

Da’Juana Hendrix

West Palm Beach,FL

Overview

2022
2022
years of professional experience

Work History

CSR/Transactions Consultant

Convergys/PayPal
05.2020 - 03.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Hardware Associate

Home Depot
10.2019 - 2020
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Increased sales revenue with strategic product placement and promotional displays.
  • Spearheaded efforts to reduce shrinkage through diligent inventory control and loss prevention measures.
  • Streamlined inventory management by implementing effective tracking systems.
  • Demonstrated expertise in various hardware categories by staying up-to-date with industry developments.
  • Maintained a clean, organized store environment to facilitate ease of shopping for customers.

Customer Service Representative

Continuum
2024 - 2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Arts - Business Administration And Management

Colorado Technical University
Colorado Springs, CO

Business Administration And Management

Colorado Technical University
Colorado Springs, CO
04.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations

Timeline

CSR/Transactions Consultant

Convergys/PayPal
05.2020 - 03.2021

Hardware Associate

Home Depot
10.2019 - 2020

Customer Service Representative

Continuum
2024 - 2025

Bachelor of Arts - Business Administration And Management

Colorado Technical University

Business Administration And Management

Colorado Technical University

Similar Profiles

CREATE PROFILE
Da’Juana Hendrix