Summary
Overview
Work History
Education
Skills
Timeline
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Dajuana Murrley

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Reconciliation Specialist

CioxHealth
03.2018 - 07.2023
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Followed up with medical staff regarding missing information in patient records.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Processed and tracked requests for medical records from external organizations.
  • Researched and resolved medical record discrepancies.

Customer Service Representative

Cox Communications
01.2016 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased call by 25 percent.

Customer Service Representative

Discover Financial
05.2011 - 01.2017
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed over 100 calls per day
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

High School Diploma -

Riverside Adult School
Riverside, CA
06.2009

Skills

  • Customer Contact
  • Conflict Management
  • Customer Service
  • Verbal and Written Communication
  • Medical Records and Documentation
  • Call Transfers
  • HIPAA Compliance
  • Records Management
  • Microsoft Excel
  • Typing Proficiency
  • Recordkeeping Strengths
  • Microsoft Word

Timeline

Reconciliation Specialist

CioxHealth
03.2018 - 07.2023

Customer Service Representative

Cox Communications
01.2016 - 03.2022

Customer Service Representative

Discover Financial
05.2011 - 01.2017

High School Diploma -

Riverside Adult School

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Dajuana Murrley