Dajuana Murrley
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (Remote)
Ciox Health
03.2018 - 02.2024
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Cox Communications
01.2016 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Fraud Analyst
Discover Finacial Services
05.2011 - 01.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Education
High School Diploma -
Esperanza PMS
Riverside, CA06.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fraud prevention
- Dispute Resolution
- HIPAA Compliance Knowledge
- Electronic Health Records
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative (Remote)
Ciox Health
03.2018 - 02.2024
Customer Service Representative
Cox Communications
01.2016 - 03.2022
Fraud Analyst
Discover Finacial Services
05.2011 - 01.2017
High School Diploma -
Esperanza PMS