Dajuana Murrley
Phoenix,AZ
Summary
Accomplished Data Entry Specialist with a proven track record at Datavant, adept in HIPAA compliance and healthcare industry knowledge. Excelled in reducing discrepancies and enhancing patient scheduling efficiency. Renowned for exceptional customer service and administrative skills, demonstrating significant achievements in streamlining operations and improving data management processes.
Overview
13
13
years of professional experience
Work History
Reconciliation Specialist
Datavant
05.2018 - 09.2024
- Reduced medical and financial discrepancies by consistently monitoring and resolving account variances.
- Streamlined communication between healthcare professionals by promptly transferring pertinent medical information across departments.
- Demonstrated adaptability by mastering new software systems as they were introduced, maintaining expertise in multiple medical data entry platforms.
- Assisted in maintaining HIPAA compliance with strict adherence to privacy regulations during data entry tasks.
- Minimized delays in treatment plans through efficient scheduling of appointments, tests, and procedures using relevant software tools.
Front Desk Receptionist
The Palazzo Communities
03.2016 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Scheduler
Community Health Group
04.2011 - 02.2016
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Education
High School Diploma -
Smart Horizons COHS
Opa-locka, FL08.2024
Certificate For Office Management - Office Management
Smart Horizons COHS
Opa-locka, FL08.2024
Skills
HIPAA Compliance
Healthcare Industry Knowledge
Insurance Verification
Records Management
Reception oversight
Patient Scheduling
Customer Service
Listening Skills
Telephone Etiquette
Administrative Skills
Timeline
Reconciliation Specialist
Datavant
05.2018 - 09.2024
Front Desk Receptionist
The Palazzo Communities
03.2016 - 10.2018
Scheduler
Community Health Group
04.2011 - 02.2016
High School Diploma -
Smart Horizons COHS
Certificate For Office Management - Office Management
Smart Horizons COHS
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